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I deleted a shared user, and tried to add them again, but got an error
I intended to share an external clients' folder with them. Somehow they were granted access to our full Dropbox as a team member. I removed/deleted them as a team member and I'm trying to share only their file and now I get an error saying, "One or more of these emails is no longer active." How can I resolve to share their folder with the same email?
Remove External User(s) Delete Ability
PLEASE allow us to restrict the ability of external users to delete files and folders in a shared folder. I just ran into an issue where a user, that had edit permission, deleted all of the files and folders in a shared folder. Allow us to restrict the ability to delete by users. Or change the view permission to upload files and folders. This seems so easy to do, yet it doesn't happen. If I'm missing a setting, please enlighten me. Thank you.
The option to remove myself from a shared folder is not appearing.
Just like others have shared, the option to remove myself from a shared folder is not appearing. I needed to upload some large files to an organization's dropbox, which is owned by the organization. I am not the owner of any of the individual files or folders yet I still can't remove myself. I also am technically out of space so I can't add the last file I need to for this folder -_-... I am thinking if I can remove myself and then re-add it, I can add that last file and be done with it. I don't need access to it regularly, the whole point is transferring these files to this organization.
I'm not receiving the password reset email to login to my account.
I have a paid Essentials Dropbox account through July 2025 under an AOL email. Even though I added "no-reply" to my contacts, I have not been able to receive a password reset link in my AOL account. There does not seem to be any way to contact Dropbox by email or phone, and I can't access my files. I don't remember the last time I accessed Dropbox or shared a file, so I can't reset my password that way. Any help would be appreciated. Thank you.
Describe reason for admin signing in as a user
When an admin uses the "log in as user"/"sign in as user" feature in the web admin interface, a confirmation prompt appears warning the admin that all other admins will get notified by email. It would be nice if this confirmation prompt included a text entry box where the admin could describe the reason for signing in as a member, and if this reason was included in the email sent to other admins and in the audit logs. Use case: Our admins are regularly accessing the Dropbox account of a recently departed senior employee to look for certain files. Currently, the Dropbox admins manually send emails to the other admins to let them know the reason for the access.
Can't upload material to a link from someone else's account?
I'm trying to upload 1.5tb of data to a link on someone else's account. They have expanded their data quota to allow for this much data, however the dropbox upload keeps failing at my end. the 1.5TB of data is a collection of raw video media (so it's several hundred thousand files within a series of folders) When I tried to upload this via Apple Safari, the upload repeatedly stopped. I was uploading by loading the URL for the upload link to my friend's dropbox account, and then either dragging & dropping the files onto the upload link or using the folder hierarchy to navigate through the folders to select the material from an external hard drive. I've tried swapping to using Google Chrome for the upload, and now the upload link is asking for my name & email address (as per image below). this link wasn't asking for this information on the Safari web page; why am I being asked to submit my name & email? I've tried putting in my name & email address on the google page Further, the google chrome link doesn't appear to be working either
Approving a shared file from email gives me an error
I have called support 2-3 times about this problem. It is hurting drop box reputation for reliability especially when the problem occurs during a critical communication with my clients. The problem: I have a pdf document to share with my client: I send an invite from my app or website and everything goes fine. Then I get an email asking me to approve the file I just sent to them!!! To make things worse, I then press the approve button and I get the stupid unicorn error. I was guided to an obscure unclear setting that worked once and then failed again. This is painful to users on both ends of the share process.
