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Forum Discussion
Cannot ask for support / disable download option on a link with Dropbox Essentials
When I log into my account (Essentials) Chatbot can't help me since he says I do not have a paying account, I do.
The main reason I wanted to ask for help was that
I can't deactivate the download...
Hannah
Dropbox Staff
Dropbox StaffWelcome to our Community, isabelle asking questions.
Are you currently on a paid Dropbox Essentials plan or a trial one?
Can you check if you get the same behavior on a different browser or a private browsing/incognito window?
Let me know and we'll go from there.
- Hi Hannah
I’m on a trial. I want to try the essentials plan before starting to pay for it.
Yes, this keeps happening.- Hannah
Of course, Isabelle, I totally understand.
May I ask, are you trying this on an older link, that you had before the trial started or a new one that you created while on trial?
Also, are you able to see and click on the other options, like adding an expiration date or a password?
Hi Hannah,
I tried a new link, a new tab, incognito.
'link to view' I can now adjust to 'enable downloading'.But the person I send it to can still however download files.
Yes, I can see the other options you mentioned
I keep on having more questions. Is it possible to talk to someone one-on-one?
Right now, it feels like a lot.
