Can't find recent photographs and videos on my MacBook Pro

[Mary53]

Out of the blue my photo and video library has disappeared from my dropbox on MacBook Pro.  I get the last three months (Aug/July/June) and nothing more.  I need to have constant access to my library of photos but they seemed to have disappeared.  All the photos are there on my iPad and Samsung phone but not on my MacBook Pro (2015 version).  I have contacted Dropbox but not got any satisfactory response so far.  Any suggestions?

[Mary53]

File sync and backups paused on bottom left when I click the icon in the Mac top menu bar.

Another thing is - I can't view my videos either - the recent ones that were uploaded in June/July?Aug.

What is the problem I am having?  I have reinstalled drop box on my mac so presumably this is the latest version I have.  Why cannot anyone identify and rectify the problem?  This is so frustrating - why has this happened?

Thanks.

[Mary53]

 These photos I uploaded yesterday - the bottom two have identified as January 2009 and November 2010

[Jay]

You've mentioned that you contacted the support team via email. Have you tried asking them for further help, since they can investigate further?

[Mary53]

Yes I have - Leela and I had an extensive chat on Friday and it has now been progressed to a specialised team. Thank you,.

[Thabang J M]

Neither can I find my Videos and Photographs

[Mary53]

I will let u know the outcome of any advice I receive from the specialists.