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Mary53's avatar
Mary53
Explorer | Level 4
2 years ago

Can't find recent photographs and videos on my MacBook Pro

Out of the blue my photo and video library has disappeared from my dropbox on MacBook Pro.  I get the last three months (Aug/July/June) and nothing more.  I need to have constant access to my library...
Desktop
desktop app
Mac
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Mary53, the images are too small to see anything on them.

 

Are you on the newer version of the Dropbox desktop application for Mac OS? Is the Dropbox folder located in the CloudStorage location?

Mary53's avatar
Mary53
Explorer | Level 4
2 years ago

I have been trying to send the photos. First I compressed them - no good (file sizes still too big) then I converted them to pdfs no good would not accept them.  How can I send them to you?  Links also no good to send.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    If you right click the Dropbox folder in Finder, and then choose 'Get info', you should see the full folder path there. Does it mention CloudStorage anywhere?

    • Mary53's avatar
      Mary53
      Explorer | Level 4
      2 years ago

      No it doesn't but cloud storage is greyed out so presumably I do not currently have access to it.  I also have an image in my banner menu of a cloud with an exclamation mark - meaning it is not operating.

      • Mary53's avatar
        Mary53
        Explorer | Level 4
        2 years ago

        There are a number of problems I am having.  (1) No pictures or videos over 3 months old are appearing in my dropbox gallery.  (2) Two pictures I uploaded yesterday are now dated Nov 2010 and Jan 2009 - they appear immediately before June 2023.  I can find my previous photos in Finder but they appear as small icons running along the bottom (like a preview) rather than as fully fledged images which they were before.

         

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