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Mary53's avatar
Mary53
Explorer | Level 4
2 years ago

Can't find recent photographs and videos on my MacBook Pro

Out of the blue my photo and video library has disappeared from my dropbox on MacBook Pro.  I get the last three months (Aug/July/June) and nothing more.  I need to have constant access to my library...
Desktop
desktop app
Mac
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Mary53, the images are too small to see anything on them.

 

Are you on the newer version of the Dropbox desktop application for Mac OS? Is the Dropbox folder located in the CloudStorage location?

Mary53's avatar
Mary53
Explorer | Level 4
2 years ago

Hi

 

My MacBook Pro is the Mac Os Monterey Version 12.6.7.

 

I don't know if my dropbox is the newer version of the dropbox desk top application for Mac Os.  How do I find out?

 

I don't know if my dropbox folder is located in the Cloud Storage - but I don't think it is as cloud storage says that back up and sync is no longer available - but that has been the case since 2022 so I don't think that is the problem as I had access to all my files until a few days ago.

 

 

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