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Forum Discussion
The Dropbox app shuts down when I right click on a document or folder on my PC
I have the DB App on my PC Windows. When I right click on a document or folder the App shuts down. Any suggestions. I have uninstalled and reinstalled the app. I can do anything I need to do in the browser but not the app.
Hi BIGNATE196, thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.
- Hannah
Dropbox Staff
Hey BIGNATE196, thanks for bringing this to our attention.
Does this happen when you right click on files/folders only within the Dropbox folder?
Do you get any error messages before it shuts down?
And what's the sync status and version of the app, when you hover over your Dropbox icon?
Let me know and we'll go from there.
This only happens in Dropbox.
No error messages.
Syn Status: Dropbox 181.4.5678 Up to Date
- Megan
Hi BIGNATE196, if you quit the app, and then try to right click on a file/folder within your Dropbox folder, do you notice the same behavior?
Also, does this happen with all the files/folders or some of them?
