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Forum Discussion

BIGNATE196's avatar
BIGNATE196
Explorer | Level 3
2 years ago

The Dropbox app shuts down when I right click on a document or folder on my PC

I have the DB App on my PC Windows. When I right click on a document or folder the App shuts down. Any suggestions. I have uninstalled and reinstalled the app. I can do anything I need to do in the b...
Desktop
Windows
  • Jay's avatar
    Jay
    2 years ago

    Hi BIGNATE196, thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey BIGNATE196, thanks for bringing this to our attention.

 

Does this happen when you right click on files/folders only within the Dropbox folder?

 

Do you get any error messages before it shuts down?

 

And what's the sync status and version of the app, when you hover over your Dropbox icon?

 

Let me know and we'll go from there.

BIGNATE196's avatar
BIGNATE196
Explorer | Level 3
2 years ago

This only happens in Dropbox.

 

No error messages.

 

Syn Status: Dropbox 181.4.5678 Up to Date

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi BIGNATE196, if you quit the app, and then try to right click on a file/folder within your Dropbox folder, do you notice the same behavior? 

     

    Also, does this happen with all the files/folders or some of them?

    • BIGNATE196's avatar
      BIGNATE196
      Explorer | Level 3
      2 years ago

       

      Not sure how to quit the App and then try. I know in the browser everything works fine. 

       

      All of them.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi BIGNATE196, you can quit the app following these steps. 

         

        Do you come across any issues when trying to do so?

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