Someone is working on your shared file alert not working

[ksl0588]

Hi all!

My dropbox alert when someone is editing the shared file is not popping out anymore. Before, whenever I am editing a shared file, an alert would pop out on the right hand side saying that XXX is editing the file so I would just message the person that I'm using it. Now, it won't let me know anymore and the only way I will find out is when there is a conflicting copy or when I realize that my previous edits were not saved. 

How do we fix this?

Thank you.

[ksl0588]

Hi, how do you do this for Mac/IOS users? 

In the desktop preferences, is it set to always show, or only when others are present?

[ksl0588]

Just an update: I tried creating a new excel file and shared it with the teammates, and the icon still doesn't appear on the righthand side of the excel file

[Walter]

Hi @ksl0588, sorry to jump in, but I wanted to mention that you should be able to find the Dropbox Badge options in the desktop app's preferences, under the General tab.

Could you take a look and let us know what you find? 

[ksl0588]

Hi Walter, upon checking its already "Always show" for the dropbox badge.

Ken

[Walter]

Could you try disabling that option and re-enable it for us, Ken?

Let us know if the issue persists afterwards. 

[ksl0588]

Just tried disabling and enabling after a few minutes but the badge still isn't appearing

Ken

[Hannah]

Hey @ksl0588, can you check the Dropbox application's version and sync status, please?

You can see this info, when hovering over your Dropbox icon.

[ksl0588]

Hi Hanna, here it is 

[Hannah]

Thanks for that, @ksl0588!

Can you also please double-check that you've enabled Accessibility for Dropbox in your Finder preferences?

[ksl0588]

I just ticked the checkbox for dropbox and accessibility and after I reset dropbox. But when I opened the shared excel file the badge still isn't there.