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Forum Discussion
Someone is working on your shared file alert not working
Hi all!
My dropbox alert when someone is editing the shared file is not popping out anymore. Before, whenever I am editing a shared file, an alert would pop out on the right hand side saying th...
Jay
Dropbox Staff
Dropbox StaffCould you try testing this with another new test Excel file, just to see if the Badge opens up on its own?
In the desktop preferences, is it set to always show, or only when others are present?
Hi, how do you do this for Mac/IOS users?
In the desktop preferences, is it set to always show, or only when others are present?
Just an update: I tried creating a new excel file and shared it with the teammates, and the icon still doesn't appear on the righthand side of the excel file
- Walter
Hi ksl0588, sorry to jump in, but I wanted to mention that you should be able to find the Dropbox Badge options in the desktop app's preferences, under the General tab.
Could you take a look and let us know what you find?
Hi Walter, upon checking its already "Always show" for the dropbox badge.
Ken- Walter
Could you try disabling that option and re-enable it for us, Ken?
Let us know if the issue persists afterwards.
Just tried disabling and enabling after a few minutes but the badge still isn't appearing
Ken
- Hannah
Hey ksl0588, can you check the Dropbox application's version and sync status, please?
You can see this info, when hovering over your Dropbox icon.
Hi Hanna, here it is
- Hannah
Thanks for that, ksl0588!
Can you also please double-check that you've enabled Accessibility for Dropbox in your Finder preferences?
I just ticked the checkbox for dropbox and accessibility and after I reset dropbox. But when I opened the shared excel file the badge still isn't there.
