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Forum Discussion

ksl0588's avatar
ksl0588
Explorer | Level 3
2 years ago

Someone is working on your shared file alert not working

Hi all!   My dropbox alert when someone is editing the shared file is not popping out anymore. Before, whenever I am editing a shared file, an alert would pop out on the right hand side saying th...
Desktop
desktop app
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey ksl0588, can you check the Dropbox application's version and sync status, please?

 

You can see this info, when hovering over your Dropbox icon.

ksl0588's avatar
ksl0588
Explorer | Level 3
2 years ago

Hi Hanna, here it is 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for that, ksl0588!

     

    Can you also please double-check that you've enabled Accessibility for Dropbox in your Finder preferences?

  • ksl0588's avatar
    ksl0588
    Explorer | Level 3
    2 years ago

    I just ticked the checkbox for dropbox and accessibility and after I reset dropbox. But when I opened the shared excel file the badge still isn't there.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey ksl0588, can I send you an email, in order for us to have a closer look into this? 

  • ksl0588's avatar
    ksl0588
    Explorer | Level 3
    2 years ago

    Hi Megan, can I get the email address where I will send this issue to?

     

    Thank you.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Not to worry, ksl0588, I just sent you an email myself, so we'll continue working on your issue there. 🙂

  • arcruises's avatar
    arcruises
    New member | Level 2
    5 months ago

    Hannah,

     

    Our company is having the same issue with the badge telling of other users not working.  Do you happen to remember the resolution to this problem?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey arcruises, welcome to our Community! 

     

    As a first step, would you mind checking this Help Center article and making sure all the troubleshooting steps have been followed? 

     

    If the results remain the same, let me know and we'll look closer into it.

     

    Thanks!

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