Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Just got a new S22+ and trying to setup Dropbox. I've updated my phone to latest firmware, fresh installed Dropbox app. It asks for login credentials, i enter them and then after a while it just crashes. After that, when i launch app again - blue Dropbox screen with Dropbox logo appears and after a while home screen returns.
What whould i do?
I've used this app on my Galaxy S9+ for years without problems.
It was "3 devices" problem. Erased unused and problem is gone.
Though you could add a friendly message, pointing to this problem.
It was "3 devices" problem. Erased unused and problem is gone.
Though you could add a friendly message, pointing to this problem.
Hey @ShyLion, thanks for posting here!
I am glad you troubleshooted this on your end, and you were able to get to the bottom of this.
I'll forward your feedback to the appropriate areas so we can continue to improve.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I just had the same problem
Hi @Jacobowen, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!