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Forum Discussion
DB Passwords not working
hi,
I have trouble with Dropbox Passwords these days,
whenever I access it, I get a blank page.. is it currently not working? or is a paid feature now?
I don't mind paying for Dropbox, if it would work then!
using the Brave Browser on Windows 11
thank you in advance
Have you tried a reinstall?
https://help.dropbox.com/installs-integrations/desktop/download-dropbox-passwords
Are you using the full Dropbox app and not the one from the Microsoft Store?
- Mark
Super User II
Although Brave is built upon Chrome it doesnt seem to be an actually supported browser as yet: https://www.dropbox.com/features/security/passwords
Have you tried to see if it works in 'normal' Chrome?
- Thanks for replying,
Yes, I tried it with chrome aswell right after and got the same result.
But this only happened with my new PC (Windows 11), it worked before with Brave on a Macbook..- Mark
Have you tried a reinstall?
https://help.dropbox.com/installs-integrations/desktop/download-dropbox-passwords
Are you using the full Dropbox app and not the one from the Microsoft Store?
locked out of chrome extension that contains a new password that the extension created.
When I try opening the extension it states it will send the verification code.
I got one it in an email along with a box that ask if I signed in. When I select the box a new window opens and states I am verified.
I go to the extension manager and it states it needs to send a code again.
I am stuck in a loop. I still cannot access password extension
- Megan
Dropbox Staff
Hi tsquared2002, I'd be happy to look into this for you!
Could you send me some screenshots (without disclosing any personal info) that describe, and show the behavior you mentioned?
Also, have you tried to clear your browser's cookies and cache at all or try another WiFi network or doing this via cellular data?
Let me know more!
During the last 6 month I have tried to get some help from dropbox support.
But for some reason where are not able to help me, many I am just a small customer, with a large numbers of files, so it's better that I leave with all my files, instead of helping me?
- Walter
Hey MarkRAllen, sorry to hear about this.
Do you happen to have a ticket for your interaction with our Support team? If so, please send it along so that we can look it up in our system.
Thanks!
