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DropBoth's avatar
DropBoth
Helpful | Level 5
6 years ago

Problem at mobile app sign in "please enter a valid email address"

Hello,

Dropbox was not always syncing via camera upload so I decided to reinstall (on Windows 7 PC and Android phone). The phone icon looks different now (lighter blue) so I guess the Android app is new -- version 3.0.4.10 on Samsung Galaxy S5. I can't access the version on PC, none of the online methods work for me.

I can log on to web as well as run the desktop app with a newly reset password. I have disconnected my phone from the account. When I try to sign in I get a banner message "please enter a valid email address". This banner is above the email entry field, unlike the red message UNDER the email entry field when the email is not even an email format.

Account Access
Android
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    6 years ago
    Thanks for the screenshots DropBoth, they’ve been very helpful; spot-on stickers by the way! 🐿️
     
    This doesn’t look like the Dropbox sign-in page on an android phone. Maybe you’re seeing that as you’re trying to link your Dropbox account to another app perhaps? 
     
    Keep me posted!
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey DropBoth, welcome to the Dropbox Community!
     
    As you’ve mentioned that you’re facing this issue on the mobile app after the re-installation, it would be best if we switched our attention there; thanks for the great input!
     
    Just to get started, can you include a screenshot (masking your personal info) in your next post showing me the screen where you’re seeing the error message? 
     
    It may sound daft, however, can you confirm that the email address you’re viewing on your account online matches the one you’re using when signing in on your phone? Maybe it's a typo that's causing you trouble?
     
    Please let me know of your findings & we’ll go from there. Thanks!
    • DropBoth's avatar
      DropBoth
      Helpful | Level 5
      6 years ago

      Thanks, Jane.

      Here are pics of the two kinds of message saying "Please enter a valid email address." But only the overlaid banner is relevant for my case with a correct email. It appears with or without my entering the password and the email is always the same old one.

       


      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Thanks for the screenshots DropBoth, they’ve been very helpful; spot-on stickers by the way! 🐿️
         
        This doesn’t look like the Dropbox sign-in page on an android phone. Maybe you’re seeing that as you’re trying to link your Dropbox account to another app perhaps? 
         
        Keep me posted!

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