Re: Missing files

AAA35 · ‎01-20-2023

Hello all

When I installed the Dropbox app to my new phone. All my files were missing.

What explains this?

Regards

AAA35

Rich · ‎01-20-2023

@AAA35 wrote:

When I installed the Dropbox app to my new phone. All my files were missing.

You've likely signed in to the wrong account. Either you have more than one or you created a new one instead of signing in to an existing one. Check the email address you used to sign in and make sure it matches the one used for the account with your files.

View solution in original post

Rich · ‎01-20-2023

@AAA35 wrote:

When I installed the Dropbox app to my new phone. All my files were missing.

You've likely signed in to the wrong account. Either you have more than one or you created a new one instead of signing in to an existing one. Check the email address you used to sign in and make sure it matches the one used for the account with your files.

AAA35 · ‎01-21-2023

Hi Rich
You were bang - on with your answer. I'd forgotten I had another one linked to a separate email. Having multiple DP's is incentive to evade upgrading to premium.

Regards