MacM2 Mini won't continue install past Setup Video & Mic

[RAChalmers]

It gets to the part where it wants to allow access to the microphone and video camera. It hangs onscreen and I have to reboot to shut it all down. I have had to delete the app to stop it starting up automatically.

M2 Mac Mini

[Walter]

Hey @RAChalmers, sorry to hear about this.

Could you try the offline installer from this page directly and let me know how it goes?

Thanks!

[RAChalmers]

It’s the Dropbox Capture that won’t install. Dropbox itself is fine.

[Jay]

Hi @RAChalmers, could you confirm what OS you're running on your device?

[RAChalmers]

Yup,

MacOS 13.5.1 (22G90)

thanks

Robert

[Jay]

Could you try uninstalling the app, deleting the installer completely, and using a a different browser to download and install the app?

[RAChalmers]

It’s the Dropbox Capture that won’t install. So I can’t uninstall it because it’s not installed. It won’t install.

[Walter · Accepted solution]

Hey @RAChalmers, sorry to jump in here, but I just wanted to mention that the team is aware of this issue and are working on it.

We'll let you know more as soon as we have an update. Thanks for your patience.