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RAChalmers's avatar
RAChalmers
Helpful | Level 6
2 years ago

MacM2 Mini won't continue install past Setup Video & Mic

It gets to the part where it wants to allow access to the microphone and video camera. It hangs onscreen and I have to reboot to shut it all down. I have had to delete the app to stop it starting up ...
desktop app
Installing
Mac OS
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Hey RAChalmers, sorry to jump in here, but I just wanted to mention that the team is aware of this issue and are working on it.

     

    We'll let you know more as soon as we have an update. Thanks for your patience. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey RAChalmers, sorry to hear about this.

 

Could you try the offline installer from this page directly and let me know how it goes?

 

Thanks!

  • RAChalmers's avatar
    RAChalmers
    Helpful | Level 6
    2 years ago
    It’s the Dropbox Capture that won’t install. Dropbox itself is fine.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi RAChalmers, could you confirm what OS you're running on your device?

      • RAChalmers's avatar
        RAChalmers
        Helpful | Level 6
        2 years ago

        Yup,

        MacOS 13.5.1 (22G90)

         

        thanks

        Robert

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