We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Joel Poston Photography's avatar
Joel Poston Photography
Helpful | Level 5
3 months ago

How to turn off continuous requests to update app?

How do you stop the requests.  I have clicked the update tab several times but the requests keep coming.

Desktop
Notifications
  • Joel Poston Photography's avatar
    Joel Poston Photography
    3 months ago
    • I think the link you gave me worked.  I haven't received a notification to update since.  Thank you for the link!
    • Joel
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey @Joel Poston Photography, let's jump right into this! 

     

    Would you mind sending over a screenshot of the notification you're referring to, in order for me to have a visual? 

     

    Also, what is the OS of your current device? 

     

    Let me know more!

  • alice_dropbox's avatar
    alice_dropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 months ago

    Hi Joel!

    My name is Alice and I'm a product manager working on notifications at Dropbox. We would love to chat with you more on this topic because we think your experience can help us improve notifications at Dropbox. We are hoping to schedule a 30-minute video session via Zoom video-conferencing next week! If you’re interested in speaking with our team, take our short survey so we can learn a bit more about you. A member of our team will review your answers and contact you directly if you’re a fit for our study.
     
    If you are selected, you will receive a $50 virtual gift card of choice (Amazon, Bank Deposit, Charity donation, etc.) upon completion as a thank you for their time.
     
    Please note, space is limited and not everyone who applies will be selected.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!