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RAChalmers's avatar
RAChalmers
Helpful | Level 6
2 years ago

MacM2 Mini won't continue install past Setup Video & Mic

It gets to the part where it wants to allow access to the microphone and video camera. It hangs onscreen and I have to reboot to shut it all down. I have had to delete the app to stop it starting up ...
desktop app
Installing
Mac OS
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Hey RAChalmers, sorry to jump in here, but I just wanted to mention that the team is aware of this issue and are working on it.

     

    We'll let you know more as soon as we have an update. Thanks for your patience. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi RAChalmers, could you confirm what OS you're running on your device?

RAChalmers's avatar
RAChalmers
Helpful | Level 6
2 years ago

Yup,

MacOS 13.5.1 (22G90)

 

thanks

Robert

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Could you try uninstalling the app, deleting the installer completely, and using a a different browser to download and install the app?

    • RAChalmers's avatar
      RAChalmers
      Helpful | Level 6
      2 years ago
      It’s the Dropbox Capture that won’t install. So I can’t uninstall it because it’s not installed. It won’t install.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey RAChalmers, sorry to jump in here, but I just wanted to mention that the team is aware of this issue and are working on it.

         

        We'll let you know more as soon as we have an update. Thanks for your patience. 

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