We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

RAChalmers's avatar
RAChalmers
Helpful | Level 6
2 years ago

MacM2 Mini won't continue install past Setup Video & Mic

It gets to the part where it wants to allow access to the microphone and video camera. It hangs onscreen and I have to reboot to shut it all down. I have had to delete the app to stop it starting up ...
desktop app
Installing
Mac OS
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Hey RAChalmers, sorry to jump in here, but I just wanted to mention that the team is aware of this issue and are working on it.

     

    We'll let you know more as soon as we have an update. Thanks for your patience. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey RAChalmers, sorry to hear about this.

 

Could you try the offline installer from this page directly and let me know how it goes?

 

Thanks!

RAChalmers's avatar
RAChalmers
Helpful | Level 6
2 years ago
It’s the Dropbox Capture that won’t install. Dropbox itself is fine.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi RAChalmers, could you confirm what OS you're running on your device?

    • RAChalmers's avatar
      RAChalmers
      Helpful | Level 6
      2 years ago

      Yup,

      MacOS 13.5.1 (22G90)

       

      thanks

      Robert

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you try uninstalling the app, deleting the installer completely, and using a a different browser to download and install the app?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!