Dropbox uninstalls every time I restart my computer

[mrmrmr]

Everytime I restart my computer dropbox uninstalls itself and I have to reinstall it, the files still persist but the software is gone so no syncing is done.

[Walter]

Hi there @mrmrmr - thanks for bringing this to our attention.

Can you please clarify your computer's OS version, and the version of the Dropbox app you're using?

Do you happen to be running any security software on your computer by the way?

Let us know more and we'll take it from there.

[JefACU1]

1. Windows 11 Home, version 23H2
2. DropBox App version v206.4.6506
3. security software – Norton 360 Premium 1

Thanks for your help.

[Megan]

Hi @JefACU1, welcome to our Community! 

Do you face the same problem as the OP here? 

If so, when did this start happening and when did you first notice that the issue started? 

Let me know more, and we'll take it from there! 

[JefACU1]

The OP Is my son who is posting on my behalf. He was posting about my problem with Dropbox as he does not have the same problem.

I have had this problem for a few months. When I reboot, I have no Dropbox on my computer and I need to reinstall it. The docs are available through Windows. Explorer but do not update dropbox.

[Jay]

Hi @JefACU1, is this a normal personal machine, or is this a company-managed device?

Do you have any programs that could automatically uninstall the Dropbox desktop application each time you reboot?

[JefACU1]

This is my personal PC and is not a company-managed device. There are NO programs that can automatically uninstall the Dropbox desktop application each time you reboot.

[Hannah]

Thanks for the update here, @JefACU1.

This does sound quite strange. Can you try a more advanced reinstall of the app, to see if that helps?

[JefACU1]

Please send me the link to the advanced reinstall of the app, for Windows11. Thanks.

[Hannah]

There are no specific steps for an advanced reinstall on a Windows 11 computer, @JefACU1, are you having an issue with the steps in the article?