We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the update here, JefACU1.

 

This does sound quite strange. Can you try a more advanced reinstall of the app, to see if that helps?

JefACU1's avatar
JefACU1
Explorer | Level 3
3 months ago

Please send me the link to the advanced reinstall of the app, for Windows11. Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    There are no specific steps for an advanced reinstall on a Windows 11 computer, JefACU1, are you having an issue with the steps in the article?

  • JefACU1's avatar
    JefACU1
    Explorer | Level 3
    3 months ago

    I didn't see that it was a link to an article.  I will update you sometime today and update you.  Thanks. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    No worries, JefACU1!

     

    Let us know when you have an update.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!