We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi there @mrmrmr - thanks for bringing this to our attention.


    Can you please clarify your computer's OS version, and the version of the Dropbox app you're using?

     

    Do you happen to be running any security software on your computer by the way?

     

    Let us know more and we'll take it from there.

  • JefACU1's avatar
    JefACU1
    Explorer | Level 3
    3 months ago
    1. Windows 11 Home, version 23H2
    2. DropBox App version v206.4.6506
    3. security software – Norton 360 Premium 1

    Thanks for your help.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hi JefACU1, welcome to our Community! 

       

      Do you face the same problem as the OP here? 

       

      If so, when did this start happening and when did you first notice that the issue started? 

       

      Let me know more, and we'll take it from there! 

      • JefACU1's avatar
        JefACU1
        Explorer | Level 3
        3 months ago
        The OP Is my son who is posting on my behalf. He was posting about my problem with Dropbox as he does not have the same problem.

        I have had this problem for a few months. When I reboot, I have no Dropbox on my computer and I need to reinstall it. The docs are available through Windows. Explorer but do not update dropbox.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!