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mrmrmr's avatar
mrmrmr
New member | Level 2
3 months ago

Dropbox uninstalls every time I restart my computer

Everytime I restart my computer dropbox uninstalls itself and I have to reinstall it, the files still persist but the software is gone so no syncing is done.
Desktop
Install
Installing
Setting up the apps
Sync
JefACU1's avatar
JefACU1
Explorer | Level 3
3 months ago
  1. Windows 11 Home, version 23H2
  2. DropBox App version v206.4.6506
  3. security software – Norton 360 Premium 1

Thanks for your help.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi JefACU1, welcome to our Community! 

     

    Do you face the same problem as the OP here? 

     

    If so, when did this start happening and when did you first notice that the issue started? 

     

    Let me know more, and we'll take it from there! 

    • JefACU1's avatar
      JefACU1
      Explorer | Level 3
      3 months ago
      The OP Is my son who is posting on my behalf. He was posting about my problem with Dropbox as he does not have the same problem.

      I have had this problem for a few months. When I reboot, I have no Dropbox on my computer and I need to reinstall it. The docs are available through Windows. Explorer but do not update dropbox.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hi JefACU1, is this a normal personal machine, or is this a company-managed device?

         

        Do you have any programs that could automatically uninstall the Dropbox desktop application each time you reboot?

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