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Forum Discussion

Christa6's avatar
Christa6
New member | Level 1
20 hours ago

I can see my files online but not in the app

I can see my files online when I search them but cannot see the files when I search in the app. 

Apple
File access
Mac
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    19 hours ago

    Hey Christa6, thanks for reaching out to us.

    By app, are you referring to the mobile app or the desktop app?

    If it's the desktop app and consequently the Dropbox folder, can you check the sync status and version of the app, by hovering over your Dropbox icon?

    Let me know what you find.

    • Christa6's avatar
      Christa6
      New member | Level 1
      16 hours ago

      Thank you so much for responding! I can't see files on the desktop app. I can see them on the phone app and online. 

      It says "Dropbox 212.4.5767 Up to date" when I hover. The sync issues says "No Issues".

      • Christa6's avatar
        Christa6
        New member | Level 1
        16 hours ago

        I guess the desktop app is my Finder. I'm working on a Mac. idk if that helps. 

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