We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Christa6's avatar
Christa6
New member | Level 1
2 days ago

I can see my files online but not in the app

I can see my files online when I search them but cannot see the files when I search in the app. 
Apple
File access
Mac
Christa6's avatar
Christa6
New member | Level 1

Thank you so much for responding! I can't see files on the desktop app. I can see them on the phone app and online. 

It says "Dropbox 212.4.5767 Up to date" when I hover. The sync issues says "No Issues".

Christa6's avatar
Christa6
New member | Level 1
24 hours ago

I guess the desktop app is my Finder. I'm working on a Mac. idk if that helps. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    19 hours ago

    Hey Christa6! Have you checked if your folders have been selectively synced by any chance? If yes, they wouldn’t be visible on your desktop app indeed to help save up hard drive space.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!