Dropbox stopped working on iPad, deleted and reinstalled, will not login.

[Rob S.47]

On my iPad, I could not sign in to dropbox and use it as I have been for the last several years. I kept getting a spinning circle telling me it was trying to sign out. I close the app, then reopened it, same thing it would not log out so I could log back in again.

I deleted the app and reinstalled it and now it will not allow me to log back in. It says my provided user information is not valid.

I know I have the email and password correct I used it on another device.

Any known issues?

[Mark]

What is the operating system on the iPad and version of Dropbox?

[Rob S.47]

iPadOS 15.8.2

DB 400.2

The App Store stated it was compatible with the iPad before I installed it.

[Mark]

It should work....

Have you tried to delete the app, reboot and press and hold the side buttons till Apple icon appears and then reinstall?

[Rob S.47]

Just tried, same message, "sign in failed. The provided user information is invalid."

[Walter]

Hey @Rob S.47 - could you send us a screenshot of the exact error you're getting so that we can have a visual too?

Also, what is the exact OS version of your iPad? Have you made sure that you're not hitting your account's device limit if you're on the Basic plan?

[Rob S.47]

I checked my devices, only 2 active now, this should be the third.

iPadOS 12.8.2

 

[Hannah]

Hey @Rob S.47, are you trying to sign in manually with your Dropbox email and password, or are you signing in with Google/Apple?

If you open a browser and go to dropbox.com, are you able to sign in the same way?

[Rob S.47 · Accepted solution]

I'm entering my email and password manually.

I'm sorry to have wasted everyone's time, as it turns out it was a problem with my password program. I fixed it and can login.

Thanks for all the support.