You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Dropbox No Longer Launches - macOS Monterey 12.6.1
The internal drive which hosts my Dropbox Folder was nearing capacity, so I stopped syncing via the Dropbox menu. I then selected all the folders that I didn't need downloaded to my computer and selected "Make Online Only". After a moment, I was told that the Dropbox Helper application wasn't responding, and to quit and relaunch Dropbox. So I quit the Dropbox application from the menu, but it would no longer re-launch, stating that there was an error of some sort.
I proceeded to restart my computer, but this did not solve the problem. So I attempted to re-install Dropbox in order to ensure that I had the latest version.
After downloading, the Dropbox Installer attempted to run, but ran into a problem, stating that it couldn't download the program; it asked if I wanted to try a different downloader (this despite the fact that it was in the Install phase of the process). So I downloaded the Dropbox Offline Installer (Dropbox 175.4.5569.dmg). After opening it, the Dropbox menu appears for awhile; opening the menu shows the Starting Up animation. After some time however, it errors out, and states as before that it cannot launch. A text dump is provided, the relevant bit I think being this:
"The executable currently located at file:///private/var/folders/wl/[...]/T/AppTranslocation/[...]/d/Dropbox.app/ is translocated and can't be launched., NSLocalizedDescription=The application cannot be used from this location." (Elipses added by me.)
Obviously I have not moved the application file anywhere, I am merely running the installer. It sounds like a permissions issue, but that is not something that is generally user-addressable these days (Apple removed the "Repair Permissions" option from Disk Utility many years ago).
Performing a manual uninstall and re-installing resulted in Dropbox sort of half-working, but it took a clean OS installation from scratch for it to finally work again, unfortunately.
- Jay
Dropbox Staff
Hi foxglove_1, thanks for bringing this to our attention.
When you reinstalled the app, did you uninstall it first, or do the advanced reinstallation?
This will help me to assist further!
Hi Jay,
I did not attempt to uninstall Dropbox first. Since it's now in a broken state, how should I proceed?- Hannah
Thanks for the follow-up, foxglove_1.
First, can you please let us know the current location of your Dropbox folder?
You can find this by right-clicking on a file/folder in your Dropbox folder and then clicking on "get info".
