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Forum Discussion

foxglove_1's avatar
foxglove_1
Helpful | Level 6
2 years ago

Dropbox No Longer Launches - macOS Monterey 12.6.1

The internal drive which hosts my Dropbox Folder was nearing capacity, so I stopped syncing via the Dropbox menu. I then selected all the folders that I didn't need downloaded to my computer and sele...
Desktop
Install
Mac
  • foxglove_1's avatar
    foxglove_1
    2 years ago

    Performing a manual uninstall and re-installing resulted in Dropbox sort of half-working, but it took a clean OS installation from scratch for it to finally work again, unfortunately.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi foxglove_1, thanks for bringing this to our attention.

 

When you reinstalled the app, did you uninstall it first, or do the advanced reinstallation?

 

This will help me to assist further!

foxglove_1's avatar
foxglove_1
Helpful | Level 6
2 years ago

Hi Jay,

I did not attempt to uninstall Dropbox first. Since it's now in a broken state, how should I proceed?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the follow-up, foxglove_1.

     

    First, can you please let us know the current location of your Dropbox folder?

     

    You can find this by right-clicking on a file/folder in your Dropbox folder and then clicking on "get info".

    • foxglove_1's avatar
      foxglove_1
      Helpful | Level 6
      2 years ago

      Hi Hannah,

      My Dropbox folder is in the default location: "~/userfolder/Library/CloudStorage/Dropbox"

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you provide us with the full error log or message you received when downloading or running the app?

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