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Dropbox No Longer Launches - macOS Monterey 12.6.1
The internal drive which hosts my Dropbox Folder was nearing capacity, so I stopped syncing via the Dropbox menu. I then selected all the folders that I didn't need downloaded to my computer and sele...
Performing a manual uninstall and re-installing resulted in Dropbox sort of half-working, but it took a clean OS installation from scratch for it to finally work again, unfortunately.
Hi Jay,
I did not attempt to uninstall Dropbox first. Since it's now in a broken state, how should I proceed?
Hannah
Dropbox Staff
Dropbox StaffThanks for the follow-up, foxglove_1.
First, can you please let us know the current location of your Dropbox folder?
You can find this by right-clicking on a file/folder in your Dropbox folder and then clicking on "get info".
Hi Hannah,
My Dropbox folder is in the default location: "~/userfolder/Library/CloudStorage/Dropbox"- Jay
Could you provide us with the full error log or message you received when downloading or running the app?
Hi Jay,
Here is the complete log file (with personally identifying bits omitted):
bn.BUILD_KEY: Dropbox
bn.VERSION: 175.4.5569
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: [...]aa9d
pid: 1302
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Username', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Username Lastname', pw_dir='/Users/User', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Username', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Username Lastname', pw_dir='/Users/Username', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'macports', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'macports', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Username'
appdata: '/Users/Username/.dropbox/instance18'
real_path='/Users/Username/.dropbox/instance18'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/Username/Library/CloudStorage/Dropbox'
real_path='/Users/Username/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/private/var/folders/wl/kwdsqdk91knbmmd_c72c0l9h0000gn/T/AppTranslocation/87FDA27F-F6BC-49F8-8F60-205ABF085E38/d/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/private/var/folders/wl/kwdsqdk91knbmmd_c72c0l9h0000gn/T/AppTranslocation/87FDA27F-F6BC-49F8-8F60-205ABF085E38/d/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/private/var/folders/wl/kwdsqdk91knbmmd_c72c0l9h0000gn/T/AppTranslocation/87FDA27F-F6BC-49F8-8F60-205ABF085E38/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/private/var/folders/wl/kwdsqdk91knbmmd_c72c0l9h0000gn/T/AppTranslocation/87FDA27F-F6BC-49F8-8F60-205ABF085E38/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/wl/kwdsqdk91knbmmd_c72c0l9h0000gn/T'
real_path='/private/var/folders/wl/kwdsqdk91knbmmd_c72c0l9h0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5333, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 514, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 857, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2002] Error Domain=NSFileProviderErrorDomain Code=-2002 "The executable currently located at file:///private/var/folders/wl/kwdsqdk91knbmmd_c72c0l9h0000gn/T/AppTranslocation/87FDA27F-F6BC-49F8-8F60-205ABF085E38/d/Dropbox.app/ is translocated and can't be launched." UserInfo={NSDebugDescription=The executable currently located at file:///private/var/folders/wl/kwdsqdk91knbmmd_c72c0l9h0000gn/T/AppTranslocation/87FDA27F-F6BC-49F8-8F60-205ABF085E38/d/Dropbox.app/ is translocated and can't be launched., NSLocalizedDescription=The application cannot be used from this location., NSURL=file:///private/var/folders/wl/kwdsqdk91knbmmd_c72c0l9h0000gn/T/AppTranslocation/87FDA27F-F6BC-49F8-8F60-205ABF085E38/d/Dropbox.app/}
