You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

foxglove_1's avatar
foxglove_1
Helpful | Level 6
2 years ago

Dropbox No Longer Launches - macOS Monterey 12.6.1

The internal drive which hosts my Dropbox Folder was nearing capacity, so I stopped syncing via the Dropbox menu. I then selected all the folders that I didn't need downloaded to my computer and sele...
Desktop
Install
Mac
  • foxglove_1's avatar
    foxglove_1
    2 years ago

    Performing a manual uninstall and re-installing resulted in Dropbox sort of half-working, but it took a clean OS installation from scratch for it to finally work again, unfortunately.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi foxglove_1, thanks for bringing this to our attention.

 

When you reinstalled the app, did you uninstall it first, or do the advanced reinstallation?

 

This will help me to assist further!

  • foxglove_1's avatar
    foxglove_1
    Helpful | Level 6
    2 years ago

    Hi Jay,

    I did not attempt to uninstall Dropbox first. Since it's now in a broken state, how should I proceed?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the follow-up, foxglove_1.

       

      First, can you please let us know the current location of your Dropbox folder?

       

      You can find this by right-clicking on a file/folder in your Dropbox folder and then clicking on "get info".

      • foxglove_1's avatar
        foxglove_1
        Helpful | Level 6
        2 years ago

        Hi Hannah,

        My Dropbox folder is in the default location: "~/userfolder/Library/CloudStorage/Dropbox"

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!