After upgrading to Ventura, cannot start dropbox app

[pizzadoh]

Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the advanced reinstall (ran the terminal etc) and I'm still getting the same error message.

bn.BUILD_KEY: Dropbox
bn.VERSION: 160.4.4703
bn.constants.WINDOWS_SHELL_EXT_VERSION: 56
bn.is_frozen: True
machine_id: 59c044c0-94d9-5385-9432-434809bbf24f
pid: 1004
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='lt81878', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='lt81878', pw_dir='/Users/lt81878', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/lt81878'
appdata: '/Users/lt81878/.dropbox/instance1'
real_path='/Users/lt81878/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/lt81878/Library/CloudStorage/Dropbox'
real_path='/Users/lt81878/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T'
real_path='/private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5323, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 420, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2002] Error Domain=NSFileProviderErrorDomain Code=-2002 "The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/ is translocated and can't be launched." UserInfo={NSDebugDescription=The executable currently located at file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/ is translocated and can't be launched., NSLocalizedDescription=The application cannot be used from this location., NSURL=file:///private/var/folders/2d/wtynny5523qb4ckzmfkl02280000gn/T/AppTranslocation/A1B9BF75-49E8-4FD0-A0CB-58FE00037B0C/d/Dropbox.app/}

[hardee]

Hi again 

Kindly see the errors I'm getting 

many regards

bn.BUILD_KEY: Dropbox
bn.VERSION: 172.4.7555
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 43504a3e-57df-5f39-a851-c66ce9940f73
pid: 1124
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='hardee', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hardee ***', pw_dir='/Users/hardee', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='hardee', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hardee ***', pw_dir='/Users/hardee', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'hardee', 'shawnim'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'hardee', 'shawnim'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/hardee'
appdata: '/Users/***/.dropbox/instance1'
real_path='/Users/***/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'
real_path='/Users/***/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/ql/p5c537754v7cvtcks60hjjr80000gn/T'
real_path='/private/var/folders/ql/p5c537754v7cvtcks60hjjr80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 823, in wrapper
File "dropbox/client/main.pyc", line 6348, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5890, in _init_components_for_account
File "dropbox/client/main.pyc", line 5814, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 324, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 487, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600001ff8390 {Error Domain=NSFileProviderInternalErrorDomain Code=12 "(null)"}}

[Megan]

Hi @hardee, thank you for this!

Can I send you an email, in order for us to have a closer look into this? 

[cricket346]

I have the same issue as others here.

Get a dialog saying Dropbox can't startup.

bn.BUILD_KEY: Dropbox
bn.VERSION: 172.4.7555
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True

etc. etc.

Running Mac OS Ventura 13.3.1 on a 2019 Intel iMac

[Bonker]

Hi everyone. I am just wondering if someone from Dropbox reads all these messages ? It's been since last November that hundreds of users post more or same the same error messages without any solution from Dropbox. We're going in circles !

[Hannah]

Hey @Bonker, as you know, we're continuously working on the rollout of full support for macOS 12.5 and later, and as this is a work in progress, issues will arise, but our team is here to help resolve them as quickly as possible.

As for your issue, @cricket346, would you mind copying or sending us a screenshot of the full error log, so we can take a look?

[cricket346]

@Hannah how do I access the log file after it has been closed?

[Bonker]

@Hannah kindly provide me with an email address. Thx

[Megan]

Hi @cricket346, you can access the full error log after trying to open the app, and then obtaining the error by clicking on the blue hyperlink.

Also @Bonker, if you wish I can send you an email on my end, in order for us to have a closer look. 

[Bonker]

@Megan yes, please, give me your email address and I will forward you every information you need.

[joelawalter]

Thank you, elizeufreitas.  Your solution worked for me.  

I used the Terminal command rm - R /Users/Joel/.dropbox to remove this directory.  Then I went dropbox.com, signed in, and downloaded a new installation file.  Dropbox is finally working for me on Ventura!

My situation may be unique as I used a Time Machine backup to port everything over from my very old Mac Mini running OS 10.something to my M2 Mac Mini running OS 13.2, so I am sure the .dropbox directory contained many old and incompatible files.