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After upgrading to Ventura, cannot start dropbox app
Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
Hello friend.
Unfortunately, after several tests I did, the only alternative I found was to delete the aforementioned folders and reinstall, thus correcting the permissions.
Here is a link where my suggestion was accepted as a solution.
If it helped you, leave a Like. 🙂
https://www.dropboxforum.com/t5/Apps-and-Installations/Moving-Dropbox-folder-from-Library-CloudStorage/m-p/654283#M49803
Hello Dear Dropboxers 🙂
I have the same issue, despite granting full disc access permission.
Any help would be much apperciated
Hi again
Kindly see the errors I'm getting
many regards
bn.BUILD_KEY: Dropbox
bn.VERSION: 172.4.7555
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 43504a3e-57df-5f39-a851-c66ce9940f73
pid: 1124
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='hardee', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hardee ***', pw_dir='/Users/hardee', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='hardee', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hardee ***', pw_dir='/Users/hardee', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'hardee', 'shawnim'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'hardee', 'shawnim'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/hardee'
appdata: '/Users/***/.dropbox/instance1'
real_path='/Users/***/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'
real_path='/Users/***/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/ql/p5c537754v7cvtcks60hjjr80000gn/T'
real_path='/private/var/folders/ql/p5c537754v7cvtcks60hjjr80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 823, in wrapper
File "dropbox/client/main.pyc", line 6348, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5890, in _init_components_for_account
File "dropbox/client/main.pyc", line 5814, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 324, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 487, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600001ff8390 {Error Domain=NSFileProviderInternalErrorDomain Code=12 "(null)"}}
I have the same issue as others here.
Get a dialog saying Dropbox can't startup.
bn.BUILD_KEY: Dropbox
bn.VERSION: 172.4.7555
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: Trueetc. etc.
Running Mac OS Ventura 13.3.1 on a 2019 Intel iMac
Hi everyone. I am just wondering if someone from Dropbox reads all these messages ? It's been since last November that hundreds of users post more or same the same error messages without any solution from Dropbox. We're going in circles !
- Hannah
Dropbox Staff
Hey Bonker, as you know, we're continuously working on the rollout of full support for macOS 12.5 and later, and as this is a work in progress, issues will arise, but our team is here to help resolve them as quickly as possible.
As for your issue, cricket346, would you mind copying or sending us a screenshot of the full error log, so we can take a look?
Hannah how do I access the log file after it has been closed?
- Megan
Hi cricket346, you can access the full error log after trying to open the app, and then obtaining the error by clicking on the blue hyperlink.
Also Bonker, if you wish I can send you an email on my end, in order for us to have a closer look.
