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Forum Discussion
pizzadoh
3 years agoExplorer | Level 4
After upgrading to Ventura, cannot start dropbox app
Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
- 2 years ago
Hello friend.
Unfortunately, after several tests I did, the only alternative I found was to delete the aforementioned folders and reinstall, thus correcting the permissions.
Here is a link where my suggestion was accepted as a solution.
If it helped you, leave a Like. 🙂
https://www.dropboxforum.com/t5/Apps-and-Installations/Moving-Dropbox-folder-from-Library-CloudStorage/m-p/654283#M49803
hardee
Explorer | Level 3
Hi again
Kindly see the errors I'm getting
many regards
bn.BUILD_KEY: Dropbox
bn.VERSION: 172.4.7555
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 43504a3e-57df-5f39-a851-c66ce9940f73
pid: 1124
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='hardee', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hardee ***', pw_dir='/Users/hardee', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='hardee', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Hardee ***', pw_dir='/Users/hardee', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'hardee', 'shawnim'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'hardee', 'shawnim'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/hardee'
appdata: '/Users/***/.dropbox/instance1'
real_path='/Users/***/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/***/Library/CloudStorage/Dropbox'
real_path='/Users/***/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Users/***/Library/Application Support/Dropbox/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/ql/p5c537754v7cvtcks60hjjr80000gn/T'
real_path='/private/var/folders/ql/p5c537754v7cvtcks60hjjr80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 823, in wrapper
File "dropbox/client/main.pyc", line 6348, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5890, in _init_components_for_account
File "dropbox/client/main.pyc", line 5814, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 324, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 487, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600001ff8390 {Error Domain=NSFileProviderInternalErrorDomain Code=12 "(null)"}}
cricket346
2 years agoExplorer | Level 3
I have the same issue as others here.
Get a dialog saying Dropbox can't startup.
bn.BUILD_KEY: Dropbox
bn.VERSION: 172.4.7555
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
etc. etc.
Running Mac OS Ventura 13.3.1 on a 2019 Intel iMac
- Bonker2 years agoExplorer | Level 3
Hi everyone. I am just wondering if someone from Dropbox reads all these messages ? It's been since last November that hundreds of users post more or same the same error messages without any solution from Dropbox. We're going in circles !
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