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shibatoshi217

Explorer | Level 4

6 months ago

Solved

アカウントが削除された

ベーシックで1年間アクセスをしていなかったために、ファイルが削除されました。復元は難しいでしょうか？

Kaname
4 years ago
marinehaniwa さん、こんにちは！

その状態がDropboxによるものかを特定するため、次の手順に沿って Dropbox アプリケーションを終了してください。

システムトレイ（Windows の場合）またはメニューバー（Mac/Linux の場合）で Dropbox アイコンをクリックします

検索バーの右側にあるプロフィール写真またはイニシャルをクリックし、［Dropbox を終了］を選択します。

Dropbox を完全に終了しても状況が継続する場合、原因は Dropbox アプリケーション以外にあることが考えられます。他のアプリケーションまたはオペレーティングシステムのコンポーネントが原因になっていないか確認してください。

上記で解決した場合、DropboxがCPUを大幅に使用している可能性があります。Dropbox の同期に関する問題を解決の記事に記載されている項目をそれぞれチェックしてみてください。

Hinano Maeta

Dropbox Staff

6 months ago

shibatoshi217 さん、こんにちは！

アカウントへ１年間ログインせず、アカウントが削除されたということですね。

長期にわたりアクティビティが記録されなかった Dropbox アカウントにおいては、そのアカウントの所有者にアカウントが非アクティブになっているとの通知を送信するようになっています。アカウントの所有者が非アクティブを解除するには、そのアカウントにログインするだけです。定期的にログインしていれば非アクティブにはなりません。

その通知が送信されてからしばらくたってもアカウントでアクティビティが記録されなかった場合、その Dropbox アカウントは削除されます。この通知が必ず届くようにするため、アカウントに登録しているメールアドレスが最新のものであることをお確かめください。メールアドレスが更新されていないと、そうした通知が届かない可能性があります。

詳細はこちらのヘルプセンター記事をご覧ください。

https://www.dropbox.com/help/9080

shibatoshi217
Explorer | Level 4
6 months ago
Copy Link
ありがとうございます。
非アクティブされてしまったアカウントからはファイルは戻せないということですね。
- Hinano Maeta
  Dropbox Staff
  6 months ago
  Copy Link
  shibatoshi217 さん、
  
  大変恐れながら、ご理解の通りです。

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ベーシックで1年間アクセスをしていなかったために、ファイルが削除されました。復元は難しいでしょうか？ ","body@stringLength":"63","rawBody":"

ベーシックで1年間アクセスをしていなかったために、ファイルが削除されました。
復元は難しいでしょうか？

","kudosSumWeight":0,"postTime":"2024-10-17T06:28:16.342-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:アカウントとお支払い","text":"アカウントとお支払い","time":"2019-06-10T07:16:35.989-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:アカウントアクセスとセキュリティ","text":"アカウントアクセスとセキュリティ","time":"2021-09-16T03:53:08.486-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:ファイルとフォルダ","text":"ファイルとフォルダ","time":"2019-06-14T20:06:59.644-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:削除","text":"削除","time":"2020-01-30T23:47:08.523-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:801534_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":347},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

ベーシックで1年間アクセスをしていなかったために、ファイルが削除されました。
復元は難しいでしょうか？

"},"Conversation:conversation:801534":{"__typename":"Conversation","id":"conversation:801534","solved":true,"topic":{"__ref":"ForumTopicMessage:message:801534"},"lastPostingActivityTime":"2024-10-20T16:59:37.386-07:00","lastPostTime":"2024-10-20T16:59:37.386-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:801534":{"__typename":"ModerationData","id":"moderation_data:801534","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:801534_2":{"__typename":"Revision","id":"revision:801534_2","lastEditTime":"2024-10-17T17:04:59.888-07:00"},"AcceptedSolutionMessage:message:801662":{"__typename":"AcceptedSolutionMessage","id":"message:801662","conversation":{"__ref":"Conversation:conversation:801534"},"author":{"__ref":"User:user:1836361"},"revisionNum":1,"uid":801662,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:107001000"},"parent":{"__ref":"ForumTopicMessage:message:801534"},"subject":"Re: アカウントが削除された","moderationData":{"__ref":"ModerationData:moderation_data:801662"},"body":"

shibatoshi217 さん、こんにちは！

アカウントへ１年間ログインせず、アカウントが削除されたということですね。

詳細はこちらのヘルプセンター記事をご覧ください。

https://www.dropbox.com/help/9080

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2024-10-17T17:07:13.362-07:00","lastPublishTime":"2024-10-17T17:07:13.362-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":288},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:107007A/category:Japanese/community:mxpez29397board:107001000/message:801534/message:801662","readOnly":false,"editFrozen":false,"body@stringLength":"850","rawBody":"

さん、こんにちは！

アカウントへ１年間ログインせず、アカウントが削除されたということですね。

詳細はこちらのヘルプセンター記事をご覧ください。

https://www.dropbox.com/help/9080

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アカウントが削除された","moderationData":{"__ref":"ModerationData:moderation_data:801710"},"body":"

ありがとうございます。
非アクティブされてしまったアカウントからはファイルは戻せないということですね。

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ありがとうございます。
非アクティブされてしまったアカウントからはファイルは戻せないということですね。

shibatoshi217 さん、

大変恐れながら、ご理解の通りです。

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さん、

大変恐れながら、ご理解の通りです。

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