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ファイルとフォルダ

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フォルダー内が空になっている
2025年3月31日、朝PCからdropboxをアプリから立ち上げたところかなりのデータが無くなっていました。（もしくは表示されていない）フォルダーのみ表示され、開けると「このフォルダーは空です」と表示されます。フォルダーごとないものもあります。 webブラウザとスマホアプリからも確認してみましたが、同じ状況でした。昨日は少なくともスマホアプリからは以前通りのデータが確認できていました。今日なにか障害などありますか？復旧しますか？
cone-
20 minutes ago Place 質問する
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メールアドレス変更
ログイン用のメールアドレスが現在は使えず、2段階認証番号の受け取りができなくなっております。当時のメールアドレスとパスワードは覚えているので、新しいメールアドレスに変更したいです。よろしくお願いします。
Yuuu35
9 hours ago Place 質問する
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ファイルを削除してもストレージが空きません
「ストレージがいっぱいです。ファイルを同期できません。」と表示されるため、オンライン上の写真フォルダや、現在フォルダ内に入っているファイルでサイズの大きなものをかなりPC側の別フォルダに移動したり、削除しました。また、オンライン上の削除したファイルの中も完全に削除をおこなっております。プランはBasicプランで、加入プランの画面で確認すると、非共有ファイルが1GBでバックアップが3.5GBになっています。意図的にバックアップするような設定をしたつもりはないのですが、システムの仕様として自動的にバックアップされているのでしょうか。上記のような状況ですが、もともと契約しているプランのサイズ内に納め、かつ同期できるような状態に戻したいのですが、どのようにしたらよいでしょうか。
SHIKASHIKA
5 days ago Place 質問する
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Windowsでエクスプローラーが強制終了する
Dropbox内のフォルダでファイルやフォルダの変更（追加や削除）を行うと，Windowsのエクスプローラーが強制終了するようになりました．一度，Dropboxのデスクトップアプリをアンインストールし，再度インストールしましたが，状況は変わりません．この症状が発生する前に行った特別な操作等はありません．解決方法がありましたら，ご助言をお願いできますと幸いです．症状が発生しているしている環境は以下の通りです．デバイス名 IntelNUC12 プロセッサ 12th Gen Intel(R) Core(TM) i7-1260P (2.10 GHz) 実装 RAM 64.0 GB システムの種類 64 ビットオペレーティングシステム、x64 ベースプロセッサエディション Windows 11 Pro バージョン 24H2 OS ビルド 26120.3576 エクスペリエンス Windows 機能エクスペリエンスパック 1000.26100.66.0 Dropboxアプリのバージョン v220.4.4126
kana0355
7 days ago Place 質問する
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同じファイルの変更日がデバイスによって異なるのはなぜですか？
共有フォルダで複数人で作業を進めていたファイルの中に、更新日がデバイスによって異なるものが有りました。大体のファイルはどのデバイスでも同じでしたが、なぜ、全く同じファイルなのに更新日がデバイスによって変わってしまうのかわかりません。上手く同期が取れていないのか不安です。どなたか原因をご存知でしょうか？ご存知でしたら、ご教示いただけますと幸いです。
Solved
adtech
8 days ago Place 質問する
30Views
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7Comments
削除できないファイル
容量がいっぱいになったのでファイルを削除したいのですが、アップロード元が自分ではないファイルについて削除ができません。ウェブから操作していますが、ファイル横の"..."をクリックしても、「ファイル情報」「ファイルアクティビティ」のメニューしか出ず、「共有済み」やDropbox Transferのところにも、該当ファイルが表示されておらず、どうすればアカウントから削除されるかわかりません。
temporary0
8 days ago Place 質問する
34Views
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8Comments
6時間越え動画の保存、編集について
iPhoneに入れていた動画を容量の関係でDropboxに保存していました。流石に6時間越えの動画だった為、pcの外付けHDDに保存しようとしたところ、windowsPCでは動画を開くことができませんでした。との表記。 1度iPhoneに保存し直そうとも思いましたが、17%辺りでネットワークが切れた。と保存が出来ません。動画を短く編集しようと思いましたが、10分超の動画は編集出来ないと表記があり、お手上げ状態です。 Dropboxを無料で使える容量(2GB)を超えた39.6GB使用している為、他端末に保存できないのでしょうか…？詳しい方いましたらご教授いただけますと幸いです。
Solved
milii
11 days ago Place 質問する
19Views
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2Comments
Dropbox内のファイルを開こうとすると数秒のタイムラグ
Windows 11で、Dropboxデスクトップアプリ（ｖ220.3.4099）をDドライブ（SSD）に配置して利用。最近Dropboxフォルダー内の各フォルダー及びファイルを開こうとすると数秒のタイムラグがありとてもストレスを感じる。Dropboxフォルダーから出して開くとタイムラグは発生しない。 Dドライブの使用率は47％、Dropboxは Plus 2TBプランの30%を使用。 Dropboxアカウントのリンク解除と再リンク、Dropboxの再インストールを試みても改善が見られない SSDのTRIMコマンドは有効、chkdskの実行結果は問題なし。iPhonenのDropboxではタイムラグは発生せず。解決策を知りたい。
HARIMAO
12 days ago Place 質問する
59Views
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3Comments
Microsoft Copilot 連携
お世話になります。advancedプランを利用しています。 Dropboxのデータをcopilotから参照し、分析、生成など活用・運用されている企業様がいらっしゃったら、まず、両サービスの連携の手順についてご教授いただけますと幸いです。下記URLに利用できる匂わせはあるのですが、それ以上のことは検索が下手なため見つけられませんでした。 Dropbox と Microsoft Office 365 のインテグレーション - Dropbox https://appsource.microsoft.com/en-us/product/office/WA200006808?tab=Overview 参考URLなどあれば、そちらも貼っていただけるとありがたいです。以上、お知恵拝借できると幸いです。
Solved
kojimak
13 days ago Place 質問する
857Views
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4Comments
サポートされていないサーバーに保存されていると出るときの解決策
iphoneでdropbox上のエクセルを開こうとすると、サポートされていないサーバーに保存されています、と出ます。開くための解決策を教えてください。
Solved
watanabewatanabe
14 days ago Place 質問する
36Views
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5Comments

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2025年3月31日、朝PCからdropboxをアプリから立ち上げたところかなりのデータが無くなっていました。（もしくは表示されていない）フォルダーのみ表示され、開けると「このフォルダーは空です」と表示されます。フォルダーごとないものもあります。 webブラウザとスマホアプリからも確認してみましたが、同じ状況でした。昨日は少なくともスマホアプリからは以前通りのデータが確認できていました。今日なにか障害などありますか？復旧しますか？ 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ログイン用のメールアドレスが現在は使えず、2段階認証番号の受け取りができなくなっております。当時のメールアドレスとパスワードは覚えているので、新しいメールアドレスに変更したいです。よろしくお願いします。 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「ストレージがいっぱいです。ファイルを同期できません。」と表示されるため、オンライン上の写真フォルダや、現在フォルダ内に入っているファイルでサイズの大きなものをかなりPC側の別フォルダに移動したり、削除しました。また、オンライン上の削除したファイルの中も完全に削除をおこなっております。プランはBasicプランで、加入プランの画面で確認すると、非共有ファイルが1GBでバックアップが3.5GBになっています。意図的にバックアップするような設定をしたつもりはないのですが、システムの仕様として自動的にバックアップされているのでしょうか。上記のような状況ですが、もともと契約しているプランのサイズ内に納め、かつ同期できるような状態に戻したいのですが、どのようにしたらよいでしょうか。 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Dropbox内のフォルダでファイルやフォルダの変更（追加や削除）を行うと，Windowsのエクスプローラーが強制終了するようになりました．一度，Dropboxのデスクトップアプリをアンインストールし，再度インストールしましたが，状況は変わりません．この症状が発生する前に行った特別な操作等はありません．解決方法がありましたら，ご助言をお願いできますと幸いです．症状が発生しているしている環境は以下の通りです．デバイス名 IntelNUC12 プロセッサ 12th Gen Intel(R) Core(TM) i7-1260P (2.10 GHz) 実装 RAM 64.0 GB システムの種類 64 ビットオペレーティングシステム、x64 ベースプロセッサエディション Windows 11 Pro バージョン 24H2 OS ビルド 26120.3576 エクスペリエンス Windows 機能エクスペリエンスパック 1000.26100.66.0 Dropboxアプリのバージョン v220.4.4126 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共有フォルダで複数人で作業を進めていたファイルの中に、更新日がデバイスによって異なるものが有りました。大体のファイルはどのデバイスでも同じでしたが、なぜ、全く同じファイルなのに更新日がデバイスによって変わってしまうのかわかりません。上手く同期が取れていないのか不安です。どなたか原因をご存知でしょうか？ご存知でしたら、ご教示いただけますと幸いです。 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容量がいっぱいになったのでファイルを削除したいのですが、アップロード元が自分ではないファイルについて削除ができません。ウェブから操作していますが、ファイル横の\"...\"をクリックしても、「ファイル情報」「ファイルアクティビティ」のメニューしか出ず、「共有済み」やDropbox Transferのところにも、該当ファイルが表示されておらず、どうすればアカウントから削除されるかわかりません。 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iPhoneに入れていた動画を容量の関係でDropboxに保存していました。流石に6時間越えの動画だった為、pcの外付けHDDに保存しようとしたところ、windowsPCでは動画を開くことができませんでした。との表記。 1度iPhoneに保存し直そうとも思いましたが、17%辺りでネットワークが切れた。と保存が出来ません。動画を短く編集しようと思いましたが、10分超の動画は編集出来ないと表記があり、お手上げ状態です。 Dropboxを無料で使える容量(2GB)を超えた39.6GB使用している為、他端末に保存できないのでしょうか…？詳しい方いましたらご教授いただけますと幸いです。 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Windows 11で、Dropboxデスクトップアプリ（ｖ220.3.4099）をDドライブ（SSD）に配置して利用。最近Dropboxフォルダー内の各フォルダー及びファイルを開こうとすると数秒のタイムラグがありとてもストレスを感じる。Dropboxフォルダーから出して開くとタイムラグは発生しない。 Dドライブの使用率は47％、Dropboxは Plus 2TBプランの30%を使用。 Dropboxアカウントのリンク解除と再リンク、Dropboxの再インストールを試みても改善が見られない SSDのTRIMコマンドは有効、chkdskの実行結果は問題なし。iPhonenのDropboxではタイムラグは発生せず。解決策を知りたい。 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Copilot 連携","conversation":{"__ref":"Conversation:conversation:783811"},"id":"message:783811","revisionNum":2,"uid":783811,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1856259"},"metrics":{"__typename":"MessageMetrics","views":857},"postTime":"2024-07-17T23:41:25.031-07:00","lastPublishTime":"2024-07-18T00:03:03.597-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" お世話になります。advancedプランを利用しています。 \n \n Dropboxのデータをcopilotから参照し、分析、生成など活用・運用されている企業様がいらっしゃったら、 \n まず、両サービスの連携の手順についてご教授いただけますと幸いです。 \n 下記URLに利用できる匂わせはあるのですが、それ以上のことは検索が下手なため見つけられませんでした。 \n Dropbox と Microsoft Office 365 のインテグレーション - Dropbox \n \n https://appsource.microsoft.com/en-us/product/office/WA200006808?tab=Overview \n \n 参考URLなどあれば、そちらも貼っていただけるとありがたいです。 \n 以上、お知恵拝借できると幸いです。 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