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毎月1650円の身に覚えのない引き落としがあります。 コミュニティなど確認し、クレジットカード検索ツールでトランザクションIDや引き落とされているカードの情報（カード下4桁・有効期限）を入れてもヒットしません。詳細などお伝えした上で解約の手続きをお願いしたいのですが、方法をご教示ください。 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"148","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826674":{"__typename":"Conversation","id":"conversation:826674","topic":{"__typename":"ForumTopicMessage","uid":826674},"lastPostingActivityTime":"2025-03-16T23:44:27.015-07:00","solved":false},"User:user:1907418":{"__typename":"User","uid":1907418,"login":"yuri0308","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1907418"},"ForumTopicMessage:message:826674":{"__typename":"ForumTopicMessage","subject":"解約したのにカード請求","conversation":{"__ref":"Conversation:conversation:826674"},"id":"message:826674","revisionNum":1,"uid":826674,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1907418"},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-03-16T19:32:47.056-07:00","lastPublishTime":"2025-03-16T19:32:47.056-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 以前月額のサブスクリプションを解約してからも、毎月継続して引き落とされていることに気付きました。 今後の引き落としをストップしていただくのと、返金対応していただけますか？ 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Dropboxを直ぐに解約して別のプランに乗り換えたいです。 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過去に制作したメールアドレスでDropboxのアカウントを作成していたのですが、そのメールアドレスが現在削除されました。そのため、二段階認証ができず、アカウントにログインすることができません。当時のメールアドレスとパスワードは持っています。  お手数ですが、ログイン方法を教えてください。 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過去に制作したメールアドレスでDropboxのアカウントを作成していたのですが、そのメールアドレスが現在削除されました。そのため、二段階認証ができず、アカウントにログインすることができません。当時のメールアドレスとパスワードは持っています。  お手数ですが、ログイン方法を教えてください。 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"151","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:824477":{"__typename":"Conversation","id":"conversation:824477","topic":{"__typename":"ForumTopicMessage","uid":824477},"lastPostingActivityTime":"2025-03-02T17:29:14.410-08:00","solved":false},"User:user:1905074":{"__typename":"User","uid":1905074,"login":"00 CHIE","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1905074"},"ForumTopicMessage:message:824477":{"__typename":"ForumTopicMessage","subject":"メールアドレスが使用できなくなりログインできません。","conversation":{"__ref":"Conversation:conversation:824477"},"id":"message:824477","revisionNum":1,"uid":824477,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1905074"},"metrics":{"__typename":"MessageMetrics","views":57},"postTime":"2025-02-28T19:39:21.288-08:00","lastPublishTime":"2025-02-28T19:39:21.288-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" お世話になっております。 過去に制作したメールアドレスでDropboxのアカウントを作成していたのですが、そのメールアドレスが現在削除されてしまいました。そのため、二段階認証ができず、アカウントにログインすることができません。（当時のメールアドレスとパスワードは把握しています。） この質問は、別のアカウントから送っています。 なお、削除されたメールアドレスでと登録した、有料プランの契約解除を検討しています。 クレジットの請求を止めたいのですがどうしたらよいでしょうか？教えて下さい。 何卒よろしくお願いいたします。 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"266","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:823625":{"__typename":"Conversation","id":"conversation:823625","topic":{"__typename":"ForumTopicMessage","uid":823625},"lastPostingActivityTime":"2025-02-23T16:27:25.102-08:00","solved":false},"ForumTopicMessage:message:823625":{"__typename":"ForumTopicMessage","subject":"Dropbox simple を解約したのにplusに課金できない","conversation":{"__ref":"Conversation:conversation:823625"},"id":"message:823625","revisionNum":1,"uid":823625,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1904161"},"metrics":{"__typename":"MessageMetrics","views":36},"postTime":"2025-02-23T05:13:27.394-08:00","lastPublishTime":"2025-02-23T05:13:27.394-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dropbox simple を解約した後、別の端末(PC)でplusプランに変更しようとしたら、あなたのプランとお支払い情報は外部で管理されています。と出てきました 変更方法を教えてください ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"99","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:823201":{"__typename":"Conversation","id":"conversation:823201","topic":{"__typename":"ForumTopicMessage","uid":823201},"lastPostingActivityTime":"2025-02-20T16:03:17.949-08:00","solved":false},"User:user:1903722":{"__typename":"User","uid":1903722,"login":"SHUN ITO","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1903722"},"ForumTopicMessage:message:823201":{"__typename":"ForumTopicMessage","subject":"郵送での解約手続き","conversation":{"__ref":"Conversation:conversation:823201"},"id":"message:823201","revisionNum":1,"uid":823201,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1903722"},"metrics":{"__typename":"MessageMetrics","views":34},"postTime":"2025-02-20T04:00:52.607-08:00","lastPublishTime":"2025-02-20T04:00:52.607-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 先日、郵送での解約手続きのため、サポートから指示されたアイルランドの住所へEMSで解約書類を郵送しましたが、「名あて国関税による」という理由で返送されてしまい、解約手続きができません。契約当時のメールアドレスや電話番号は現在しようできませんので、郵送での解約手続きしか方法がありません。何か特殊な送付方法があるのでしょうか？ ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"164","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:822973":{"__typename":"Conversation","id":"conversation:822973","topic":{"__typename":"ForumTopicMessage","uid":822973},"lastPostingActivityTime":"2025-02-19T16:04:32.801-08:00","solved":false},"User:user:1903513":{"__typename":"User","uid":1903513,"login":"prirottie","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1903513"},"ForumTopicMessage:message:822973":{"__typename":"ForumTopicMessage","subject":"AppleのDropbox Plusサブスクリクションの更新日が3月なのに支払い情報更新をしないとダウングレードするとの通知","conversation":{"__ref":"Conversation:conversation:822973"},"id":"message:822973","revisionNum":1,"uid":822973,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1903513"},"metrics":{"__typename":"MessageMetrics","views":39},"postTime":"2025-02-19T00:29:17.074-08:00","lastPublishTime":"2025-02-19T00:29:17.074-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Apple IDでDropbox Plusのサブスクリクションを購入しており，更新期限が3月11日です。 しかし，Dropboxから，下記の通知が来ました。 「お支払い情報を追加しない場合は、Plus プランをご利用いただけなくなり、2025 年 2 月 20 日 にアカウントがダウングレードされます。」 支払い情報を追加しようと加入プラン画面に行くと，「OS アプリで Dropbox Plus をご購入いただきました。」と表示され支払い情報の追加ができません。 このまま放置すると2月20日から3月11日までダウングレードされるのでしょうか。どうすればよいか教えてください。 I purchased a Dropbox Plus subscription with my Apple ID, and the renewal date is March 11. However, I received the following notification from Dropbox: \"If you do not add a payment method, you will no longer be able to use the Plus plan, and your account will be downgraded on February 20, 2025.\" When I go to the subscription plan page to add a payment method, I see the message: \"You purchased Dropbox Plus through the OS app.\" Because of this, I am unable to add a payment method. If I leave things as they are, will my account be downgraded between February 20 and March 11? Please let me know what I should do. 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