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数ヶ月前までDropbox Basic Extraを契約していました。 利用頻度の関係で解約ましたが再度契約したいと思ったのですが、プランの変更には出てきませんでした。 再契約するにはどうすればよいのでしょうか。 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毎月1650円の身に覚えのない引き落としがあります。 コミュニティなど確認し、クレジットカード検索ツールでトランザクションIDや引き落とされているカードの情報（カード下4桁・有効期限）を入れてもヒットしません。詳細などお伝えした上で解約の手続きをお願いしたいのですが、方法をご教示ください。 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以前月額のサブスクリプションを解約してからも、毎月継続して引き落とされていることに気付きました。 今後の引き落としをストップしていただくのと、返金対応していただけますか？ 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Dropboxを直ぐに解約して別のプランに乗り換えたいです。 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過去に制作したメールアドレスでDropboxのアカウントを作成していたのですが、そのメールアドレスが現在削除されました。そのため、二段階認証ができず、アカウントにログインすることができません。当時のメールアドレスとパスワードは持っています。 お手数ですが、ログイン方法を教えてください。 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過去に制作したメールアドレスでDropboxのアカウントを作成していたのですが、そのメールアドレスが現在削除されました。そのため、二段階認証ができず、アカウントにログインすることができません。当時のメールアドレスとパスワードは持っています。 お手数ですが、ログイン方法を教えてください。 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"151","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:824477":{"__typename":"Conversation","id":"conversation:824477","topic":{"__typename":"ForumTopicMessage","uid":824477},"lastPostingActivityTime":"2025-03-02T17:29:14.410-08:00","solved":false},"User:user:1905074":{"__typename":"User","uid":1905074,"login":"00 CHIE","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1905074"},"ForumTopicMessage:message:824477":{"__typename":"ForumTopicMessage","subject":"メールアドレスが使用できなくなりログインできません。","conversation":{"__ref":"Conversation:conversation:824477"},"id":"message:824477","revisionNum":1,"uid":824477,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1905074"},"metrics":{"__typename":"MessageMetrics","views":57},"postTime":"2025-02-28T19:39:21.288-08:00","lastPublishTime":"2025-02-28T19:39:21.288-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" お世話になっております。 過去に制作したメールアドレスでDropboxのアカウントを作成していたのですが、そのメールアドレスが現在削除されてしまいました。そのため、二段階認証ができず、アカウントにログインすることができません。（当時のメールアドレスとパスワードは把握しています。） この質問は、別のアカウントから送っています。 なお、削除されたメールアドレスでと登録した、有料プランの契約解除を検討しています。 クレジットの請求を止めたいのですがどうしたらよいでしょうか？教えて下さい。 何卒よろしくお願いいたします。 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"266","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:823625":{"__typename":"Conversation","id":"conversation:823625","topic":{"__typename":"ForumTopicMessage","uid":823625},"lastPostingActivityTime":"2025-02-23T16:27:25.102-08:00","solved":false},"ForumTopicMessage:message:823625":{"__typename":"ForumTopicMessage","subject":"Dropbox simple を解約したのにplusに課金できない","conversation":{"__ref":"Conversation:conversation:823625"},"id":"message:823625","revisionNum":1,"uid":823625,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1904161"},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2025-02-23T05:13:27.394-08:00","lastPublishTime":"2025-02-23T05:13:27.394-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dropbox simple を解約した後、別の端末(PC)でplusプランに変更しようとしたら、あなたのプランとお支払い情報は外部で管理されています。と出てきました 変更方法を教えてください ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"99","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:823201":{"__typename":"Conversation","id":"conversation:823201","topic":{"__typename":"ForumTopicMessage","uid":823201},"lastPostingActivityTime":"2025-02-20T16:03:17.949-08:00","solved":false},"User:user:1903722":{"__typename":"User","uid":1903722,"login":"SHUN 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