Olá, estou tentando recuperar um email associado a outra conta (comercial2@...), porém não recebo o email para a nova senha.
Já adicionei o no-reply aos contatos e fiz tudo o que está no site!
Ao criar um ticket de suporte através do site, recebo a seguinte mensagem:
"
Olá,
Agradecemos o contato com o Atendimento do Dropbox. Respostas a este e-mail serão roteadas para uma caixa de entrada não monitorada e não serão respondidas pela nossa equipe de atendimento.
Suas opções de atendimento técnico dependem do tipo de conta que você tem. Para ver as opções de atendimento da sua conta, faça login e acessehttps://dropbox.com/support.
Enquanto isso, confira nossa Central de Ajuda emhttps://help.dropbox.com/learn/faqspara consultar perguntas frequentes, artigos de instruções, entre outros itens, +ou entre em contato com nossa comunidade Dropbox emhttps://www.dropboxforum.com, onde você encontra respostas e descobre novas maneiras de usar o Dropbox.
Entendo. Neste caso, para que possamos analisar isso com mais detalhes, entrei em contato com o e-mail vinculado ao seu perfil aqui. Quando tiver tempo, verifique sua caixa de entrada para ver a minha mensagem e podemos prosseguir por lá.
Permaneço à disposição em caso de dúvidas. Bom dia.
Olá Comercialthx1, bem-vindo à Comunidade do Dropbox!
Entendi a situação, não recebe o e-mail de redefinição de senha, mesmo seguindo os passos aqui.
A equipe de suporte pode te ajudar neste caso pontualmente. Peço que tente enviar um pedido de ajuda para o suporte, seguindo os passos abaixo ou me confirme se já tomou estes passos e então recebeu a mensagem abaixo:
Faça logout (saia) de qualquer conta que esteja acessando o Dropbox no seu navegador
Como já falei, já havia tentado criar um ticket de suporte. Estou recebendo um email automático contendo a seguinte mensagem "Agradecemos o contato com o Atendimento do Dropbox. Respostas a este e-mail serão roteadas para uma caixa de entrada não monitorada e não serão respondidas pela nossa equipe de atendimento."
Sendo assim, não terei resposta do suporte, por este motivo estou utilizando o forum.
Segue a mensagem completa do retorno do email.
Ticket #11999235: DB: Recuperar senha
Olá,
Agradecemos o contato com o Atendimento do Dropbox. Respostas a este e-mail serão roteadas para uma caixa de entrada não monitorada e não serão respondidas pela nossa equipe de atendimento.
Suas opções de atendimento técnico dependem do tipo de conta que você tem. Para ver as opções de atendimento da sua conta, faça login e acessehttps://dropbox.com/support.
Enquanto isso, confira nossa Central de Ajuda emhttps://help.dropbox.com/learn/faqspara consultar perguntas frequentes, artigos de instruções, entre outros itens, +ou entre em contato com nossa comunidade Dropbox emhttps://www.dropboxforum.com, onde você encontra respostas e descobre novas maneiras de usar o Dropbox.
Entendo. Neste caso, para que possamos analisar isso com mais detalhes, entrei em contato com o e-mail vinculado ao seu perfil aqui. Quando tiver tempo, verifique sua caixa de entrada para ver a minha mensagem e podemos prosseguir por lá.
Permaneço à disposição em caso de dúvidas. Bom dia.
Preciso de suporte para fazer atualização cadastral.
Meu e-mail de cadastro é muito antigo e não tenho mais acesso ao mesmo.
Ao acesso minha conta e colocar o novo endereço e colocar a senha, a plataforma não permite eu atualizar porque a senha expirou (acredito que devido ao tempo) e pede para eu atualizar a senha. Mas não consigo atualizar porque não tenho mais acesso ao e-mail antigo. Como devo proceder? Já tentei de várias formas lendo a parte de ajuda do site, mas não tive sucesso. Como devo proceder? Tenho acesso à minha conta porque estou logado e também porque o dropbox está instalado em meu computador, mas estou preocupado em ter futuros problemas se eu não resolver logo esta atualização de e-mail e senha.
Se não tiver nenhuma das opções listadas aqui, crie um ticket de atendimento com a equipe de suporte explicando a situação, através de um endereço de e-mail que tenha acesso para receber mensagens nossas.
Fique à vontade para entrar em contato conosco, caso possamos ajudar em mais alguma coisa.
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Olá, estou tentando recuperar um email associado a outra conta (comercial2@...), porém não recebo o email para a nova senha.
Já adicionei o no-reply aos contatos e fiz tudo o que está no site!
Ao criar um ticket de suporte através do site, recebo a seguinte mensagem:
\"
Olá,
Agradecemos o contato com o Atendimento do Dropbox. Respostas a este e-mail serão roteadas para uma caixa de entrada não monitorada e não serão respondidas pela nossa equipe de atendimento.
Suas opções de atendimento técnico dependem do tipo de conta que você tem. Para ver as opções de atendimento da sua conta, faça login e acessehttps://dropbox.com/support.
Enquanto isso, confira nossa Central de Ajuda emhttps://help.dropbox.com/learn/faqspara consultar perguntas frequentes, artigos de instruções, entre outros itens, +ou entre em contato com nossa comunidade Dropbox emhttps://www.dropboxforum.com, onde você encontra respostas e descobre novas maneiras de usar o Dropbox.
Olá, estou tentando recuperar um email associado a outra conta (comercial2@...), porém não recebo o email para a nova senha.
Já adicionei o no-reply aos contatos e fiz tudo o que está no site!
Ao criar um ticket de suporte através do site, recebo a seguinte mensagem:
\"
Olá,
Agradecemos o contato com o Atendimento do Dropbox. Respostas a este e-mail serão roteadas para uma caixa de entrada não monitorada e não serão respondidas pela nossa equipe de atendimento.
Suas opções de atendimento técnico dependem do tipo de conta que você tem. Para ver as opções de atendimento da sua conta, faça login e acessehttps://dropbox.com/support.
Enquanto isso, confira nossa Central de Ajuda emhttps://help.dropbox.com/learn/faqspara consultar perguntas frequentes, artigos de instruções, entre outros itens, +ou entre em contato com nossa comunidade Dropbox emhttps://www.dropboxforum.com, onde você encontra respostas e descobre novas maneiras de usar o Dropbox.
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Olá Comercialthx1, bem-vindo à Comunidade do Dropbox!
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Entendi a situação, não recebe o e-mail de redefinição de senha, mesmo seguindo os passos aqui.
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A equipe de suporte pode te ajudar neste caso pontualmente. Peço que tente enviar um pedido de ajuda para o suporte, seguindo os passos abaixo ou me confirme se já tomou estes passos e então recebeu a mensagem abaixo:
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Faça logout (saia) de qualquer conta que esteja acessando o Dropbox no seu navegador
Como já falei, já havia tentado criar um ticket de suporte. Estou recebendo um email automático contendo a seguinte mensagem \"Agradecemos o contato com o Atendimento do Dropbox. Respostas a este e-mail serão roteadas para uma caixa de entrada não monitorada e não serão respondidas pela nossa equipe de atendimento.\"
Sendo assim, não terei resposta do suporte, por este motivo estou utilizando o forum.
Segue a mensagem completa do retorno do email.
Ticket #11999235: DB: Recuperar senha
Olá,
Agradecemos o contato com o Atendimento do Dropbox. Respostas a este e-mail serão roteadas para uma caixa de entrada não monitorada e não serão respondidas pela nossa equipe de atendimento.
Suas opções de atendimento técnico dependem do tipo de conta que você tem. Para ver as opções de atendimento da sua conta, faça login e acessehttps://dropbox.com/support.
Enquanto isso, confira nossa Central de Ajuda emhttps://help.dropbox.com/learn/faqspara consultar perguntas frequentes, artigos de instruções, entre outros itens, +ou entre em contato com nossa comunidade Dropbox emhttps://www.dropboxforum.com, onde você encontra respostas e descobre novas maneiras de usar o Dropbox.
Entendo. Neste caso, para que possamos analisar isso com mais detalhes, entrei em contato com o e-mail vinculado ao seu perfil aqui. Quando tiver tempo, verifique sua caixa de entrada para ver a minha mensagem e podemos prosseguir por lá.
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Permaneço à disposição em caso de dúvidas. Bom dia.
Preciso de suporte para fazer atualização cadastral.
Meu e-mail de cadastro é muito antigo e não tenho mais acesso ao mesmo.
Ao acesso minha conta e colocar o novo endereço e colocar a senha, a plataforma não permite eu atualizar porque a senha expirou (acredito que devido ao tempo) e pede para eu atualizar a senha. Mas não consigo atualizar porque não tenho mais acesso ao e-mail antigo. Como devo proceder? Já tentei de várias formas lendo a parte de ajuda do site, mas não tive sucesso. Como devo proceder? Tenho acesso à minha conta porque estou logado e também porque o dropbox está instalado em meu computador, mas estou preocupado em ter futuros problemas se eu não resolver logo esta atualização de e-mail e senha.
Se não tiver nenhuma das opções listadas aqui, crie um ticket de atendimento com a equipe de suporte explicando a situação, através de um endereço de e-mail que tenha acesso para receber mensagens nossas.
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Fique à vontade para entrar em contato conosco, caso possamos ajudar em mais alguma coisa.
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Olá,
Se o que queres é redefinir ou recuperar a senha de acesso ao teu Dropbox, por acaso já leste a resposta dada pela Izabel? Aqui:
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Dropbox Staff
