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Sonia Baffi's avatar
Sonia Baffi
New member | Level 2
12 days ago

Cancelar conta

Srs, sigo todas as instruções para cancelamento, mas minha senha não entra, dai faço os procedimentos para recuperação de senha e aparece a mensagem que a nova senha foi enviada por email, mas não diz em qual email! Procuro em todos os meus emails disponíveis e não encontro essa mensagem e tudo isso há 3 meses! Continuo recebendo cobrança no meu cartão normalmente e eu só quero cancelar e parar esse absurdo de cobrança! Não temos com quem falar e todos os caminhos nos levam ao mesmo lugar! Preciso de ajuda

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  • Fernando's avatar
    Fernando
    Icon for Dropbox Staff rankDropbox Staff
    11 days ago

    Olá Sonia Baffi ,

    Bem-vindo à comunidade do Dropbox!

    Nestes casos, como precisamos de mais detalhes e informações privadas, recomendo entrar em contato com a equipe de suporte do Dropbox para que possam ajudá-lo (acesse o link sem estar logado em uma conta do Dropbox).

    Observe que as opções de suporte dependem do tipo de conta que você possui (Basic, Plus, Professional ou Business). 

    Espero que esta informação seja útil!

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Srs, sigo todas as instruções para cancelamento, mas minha senha não entra, dai faço os procedimentos para recuperação de senha e aparece a mensagem que a nova senha foi enviada por email, mas não diz em qual email! Procuro em todos os meus emails disponíveis e não encontro essa mensagem e tudo isso há 3 meses! Continuo recebendo cobrança no meu cartão normalmente e eu só quero cancelar e parar esse absurdo de cobrança! Não temos com quem falar e todos os caminhos nos levam ao mesmo lugar! Preciso de ajuda

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Srs, sigo todas as instruções para cancelamento, mas minha senha não entra, dai faço os procedimentos para recuperação de senha e aparece a mensagem que a nova senha foi enviada por email, mas não diz em qual email! Procuro em todos os meus emails disponíveis e não encontro essa mensagem e tudo isso há 3 meses! Continuo recebendo cobrança no meu cartão normalmente e eu só quero cancelar e parar esse absurdo de cobrança! Não temos com quem falar e todos os caminhos nos levam ao mesmo lugar! Preciso de ajuda

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Cancelar conta","moderationData":{"__ref":"ModerationData:moderation_data:830383"},"body":"

Olá Sonia Baffi ,

\n

Bem-vindo à comunidade do Dropbox!

\n

Nestes casos, como precisamos de mais detalhes e informações privadas, recomendo entrar em contato com a equipe de suporte do Dropbox para que possam ajudá-lo (acesse o link sem estar logado em uma conta do Dropbox).

\n

Observe que as opções de suporte dependem do tipo de conta que você possui (Basic, Plus, Professional ou Business). 

\n

Espero que esta informação seja útil!

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