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Lucasritter's avatar
Lucasritter
New member | Level 2
16 days ago

CONTA ROUBADA

Olá, agora a tarde recebi uma ligação de um sujeito exiginda pagamento para liberar a conta no dropbox, rapidamente fui conferir e nao tinha mais acesso a conta. O bandido conseguiu alterar a senha do email que esta cadastrado e nao consigo recuperar a senha. Nao encontrei nenhum numero para ligar para o atendimento (o que ja é um absurdo). Somos clientes do dropox há varios anos e agora estamos totalmente desamparados. Qual o procedimento para recuperar a conta com outro email?

Acesso á conta e Segurançaa

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  • Fernando's avatar
    Fernando
    Icon for Dropbox Staff rankDropbox Staff
    15 days ago

    Olá Lucasritter,

    Bem-vindo à comunidade do Dropbox!

    Vejo que você já entrou em contato com o suporte do Dropbox e um agente está cuidando do seu caso.

    Quando tiver tempo, verifique sua caixa de entrada e verá um e-mail nosso no qual indicamos os passos a seguir para solucionar sua ocorrência.

    Espero que seja resolvido o mais rápido possível!

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Olá, agora a tarde recebi uma ligação de um sujeito exiginda pagamento para liberar a conta no dropbox, rapidamente fui conferir e nao tinha mais acesso a conta. O bandido conseguiu alterar a senha do email que esta cadastrado e nao consigo recuperar a senha. Nao encontrei nenhum numero para ligar para o atendimento (o que ja é um absurdo). Somos clientes do dropox há varios anos e agora estamos totalmente desamparados. Qual o procedimento para recuperar a conta com outro email?

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Olá, agora a tarde recebi uma ligação de um sujeito exiginda pagamento para liberar a conta no dropbox, rapidamente fui conferir e nao tinha mais acesso a conta. O bandido conseguiu alterar a senha do email que esta cadastrado e nao consigo recuperar a senha. Nao encontrei nenhum numero para ligar para o atendimento (o que ja é um absurdo). Somos clientes do dropox há varios anos e agora estamos totalmente desamparados. Qual o procedimento para recuperar a conta com outro email?

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CONTA ROUBADA","moderationData":{"__ref":"ModerationData:moderation_data:830105"},"body":"

Olá Lucasritter,

\n

Bem-vindo à comunidade do Dropbox!

\n

Vejo que você já entrou em contato com o suporte do Dropbox e um agente está cuidando do seu caso.

\n

Quando tiver tempo, verifique sua caixa de entrada e verá um e-mail nosso no qual indicamos os passos a seguir para solucionar sua ocorrência.

\n

Espero que seja resolvido o mais rápido possível!

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