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Douglas B.16's avatar
Douglas B.16
New member | Level 1
10 years ago
Solved

Recuperar senha

Ao tentar cadastrar uma nova conta o sistema diz que o email já está cadastrado, então cliquei no "Esqueci a senha", coloco o email, faça a solicitação de troca de senha mas o email não chega.

Já verifiquei os bloqueadores de spam e tal, mas não é isso, pois a o convite de compartilhamento de pasta vem pelo "no-reply@dropbox.com" e este email chega, só não vem o pra reset de senha.

  • Hinano Maeta's avatar
    Hinano Maeta
    10 months ago

    nwt さん、こんにちは！

     

    5月に行われたチームスペースのアップデートについてですね！

    Dropbox では、ファイル パス、そしてチーム全体での名前付けの一貫性という、お客様が遭遇する問題点に対処するうえで重要となる二つの側面で機能の追加や変更を行っています。

     

    ファイル システムのアップデートにより、会社のフォルダとファイルの整理方法が簡素化されるため、全員が適切なファイルを見つけて、より迅速に共同作業を行うことができます。ファイル システムのアップデートについて詳しくは、ヘルプセンターのこちらの記事をご覧ください。

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  • Bruna_'s avatar
    Bruna_
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago
    Olá Douglas,

    Agradecemos por usar nosso fórum!

    O que você pode tentar nesse caso é adicionar o endereço de email "no-reply@dropbox.com" a seus contatos e solicitar outro e-mail para redefinir a senha.

    Caso você ainda não esteja recebendo o e-mail, recomendamos que você entre em contato com nosso suporte via email para que possamos investigar mais a fundo e ajudá-lo a resolver essa questão.

    Espero que isso esclareça suas dúvidas e que seja útil!

    Atenciosamente,
    Bruna

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Ao tentar cadastrar uma nova conta o sistema diz que o email já está cadastrado, então cliquei no \"Esqueci a senha\", coloco o email, faça a solicitação de troca de senha mas o email não chega.

\n

Já verifiquei os bloqueadores de spam e tal, mas não é isso, pois a o convite de compartilhamento de pasta vem pelo \"no-reply@dropbox.com\" e este email chega, só não vem o pra reset de senha.

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Ao tentar cadastrar uma nova conta o sistema diz que o email já está cadastrado, então cliquei no \"Esqueci a senha\", coloco o email, faça a solicitação de troca de senha mas o email não chega.

\n

Já verifiquei os bloqueadores de spam e tal, mas não é isso, pois a o convite de compartilhamento de pasta vem pelo \"no-reply@dropbox.com\" e este email chega, só não vem o pra reset de senha.

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Recuperar senha","moderationData":{"__ref":"ModerationData:moderation_data:206039"},"body":"Olá Douglas,

Agradecemos por usar nosso fórum!

O que você pode tentar nesse caso é adicionar o endereço de email \"no-reply@dropbox.com\" a seus contatos e solicitar outro e-mail para redefinir a senha.

Caso você ainda não esteja recebendo o e-mail, recomendamos que você entre em contato com nosso suporte via email para que possamos investigar mais a fundo e ajudá-lo a resolver essa questão.

Espero que isso esclareça suas dúvidas e que seja útil!

Atenciosamente,
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