You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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Eliene's avatar
Eliene
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3 years ago

Dicas para receber mais comentários em sua publicação do Dropbox

Por que eu não recebo mais comentários
 
Confira algumas dicas para receber mais comentários:
  1. Verifique se todas as informações necessárias estão disponíveis. Por exemplo: isso está acontecendo em apenas um dispositivo? Isso começou a acontecer depois de alguma atualização recente?
  2. Evite publicar uma única linha descrevendo sua situação, quanto mais informações, melhor
  3. A publicação foi feita na seção certa? Você está esperando uma resposta porque não a publicou na seção Pergunte à comunidade
Embora a comunidade seja um local para os usuários receberem ajuda de outros usuários e de funcionários do Dropbox, há algumas situações em que usuários talvez não consigam ajudar você. Por isso, eles não farão comentários e você vai precisar da ajuda de um representante do Dropbox (por exemplo: com problemas de login). 
 
O que não devo publicar?
 
Recomendamos não publicar nenhuma informação pessoal como endereços de e-mail, números de telefone nem nenhuma informação privada. Isso é para sua proteção, caso precisemos dessas informações, o Dropbox pedirá para entrar em contato por meio do e-mail com o qual você se registrou
 
Além disso, tente manter sua publicação relevante para o seu problema, mas não deixe de publicar as informações que você acredita que podem ajudar na solução. Evite publicar mais informações do que o necessário, por exemplo, se o seu aplicativo móvel do Dropbox estiver tendo um problema, compartilhe informações sobre o celular, mas não diga para que você usa o Dropbox (isso seria irrelevante para o problema).  
 
Por que o Dropbox ainda não fez um comentário
 
Em média, os agentes do Dropbox e os gerentes da Comunidade normalmente respondem dentro de 12 horas após a primeira publicação/último comentário publicado, com frequência muito antes disso. Recomendamos aguardar algumas horas por uma resposta ao seu tópico, pois não respondemos todas as publicações de imediato

About Faça uma pergunta

Encontre respostas nas conversas iniciadas por outros usuários. Se não encontrar o que está procurando, faça uma pergunta.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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Community Home | Modern Slavery Statement | Terms of Service | Privacy Policy 

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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Por que eu não recebo mais comentários
\n
 
\n
Confira algumas dicas para receber mais comentários:
\n
    \n
  1. Verifique se todas as informações necessárias estão disponíveis. Por exemplo: isso está acontecendo em apenas um dispositivo? Isso começou a acontecer depois de alguma atualização recente?
  2. \n
  3. Evite publicar uma única linha descrevendo sua situação, quanto mais informações, melhor
  4. \n
  5. A publicação foi feita na seção certa? Você está esperando uma resposta porque não a publicou na seção Pergunte à comunidade
  6. \n
\n
Embora a comunidade seja um local para os usuários receberem ajuda de outros usuários e de funcionários do Dropbox, há algumas situações em que usuários talvez não consigam ajudar você. Por isso, eles não farão comentários e você vai precisar da ajuda de um representante do Dropbox (por exemplo: com problemas de login). 
\n
 
\n
\n
O que não devo publicar?
\n
 
\n
Recomendamos não publicar nenhuma informação pessoal como endereços de e-mail, números de telefone nem nenhuma informação privada. Isso é para sua proteção, caso precisemos dessas informações, o Dropbox pedirá para entrar em contato por meio do e-mail com o qual você se registrou
\n
 
\n
Além disso, tente manter sua publicação relevante para o seu problema, mas não deixe de publicar as informações que você acredita que podem ajudar na solução. Evite publicar mais informações do que o necessário, por exemplo, se o seu aplicativo móvel do Dropbox estiver tendo um problema, compartilhe informações sobre o celular, mas não diga para que você usa o Dropbox (isso seria irrelevante para o problema).  
\n
 
\n
Por que o Dropbox ainda não fez um comentário
\n
 
\n
Em média, os agentes do Dropbox e os gerentes da Comunidade normalmente respondem dentro de 12 horas após a primeira publicação/último comentário publicado, com frequência muito antes disso. Recomendamos aguardar algumas horas por uma resposta ao seu tópico, pois não respondemos todas as publicações de imediato
\n
","body@stringLength":"10595","rawBody":"
Por que eu não recebo mais comentários
\n
 
\n
Confira algumas dicas para receber mais comentários:
\n
    \n
  1. Verifique se todas as informações necessárias estão disponíveis. Por exemplo: isso está acontecendo em apenas um dispositivo? Isso começou a acontecer depois de alguma atualização recente?
  2. \n
  3. Evite publicar uma única linha descrevendo sua situação, quanto mais informações, melhor
  4. \n
  5. A publicação foi feita na seção certa? Você está esperando uma resposta porque não a publicou na seção Pergunte à comunidade
  6. \n
\n
Embora a comunidade seja um local para os usuários receberem ajuda de outros usuários e de funcionários do Dropbox, há algumas situações em que usuários talvez não consigam ajudar você. Por isso, eles não farão comentários e você vai precisar da ajuda de um representante do Dropbox (por exemplo: com problemas de login). 
\n
 
\n
\n
O que não devo publicar?
\n
 
\n
Recomendamos não publicar nenhuma informação pessoal como endereços de e-mail, números de telefone nem nenhuma informação privada. Isso é para sua proteção, caso precisemos dessas informações, o Dropbox pedirá para entrar em contato por meio do e-mail com o qual você se registrou
\n
 
\n
Além disso, tente manter sua publicação relevante para o seu problema, mas não deixe de publicar as informações que você acredita que podem ajudar na solução. Evite publicar mais informações do que o necessário, por exemplo, se o seu aplicativo móvel do Dropbox estiver tendo um problema, compartilhe informações sobre o celular, mas não diga para que você usa o Dropbox (isso seria irrelevante para o problema).  
\n
 
\n
Por que o Dropbox ainda não fez um comentário
\n
 
\n
Em média, os agentes do Dropbox e os gerentes da Comunidade normalmente respondem dentro de 12 horas após a primeira publicação/último comentário publicado, com frequência muito antes disso. Recomendamos aguardar algumas horas por uma resposta ao seu tópico, pois não respondemos todas as publicações de imediato
\n
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