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Explorer | Level 4

8 months ago

Pagué y no tengo el servicio

Desde hace siete años, estoy pagando Dropbox Plus, me atrasé un mes y me redujeron. Después me obligaron a pagar un año, el 20 de agosto de 2024 lo pagué y no me dieron el servicio plus. Quiero hacer el reclamo y no existe ninguna manera de comunicarme. ¿Que puedo hacer?

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4 Replies

LUIS ALFONSO ACOSTA
New member | Level 2
8 months ago
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EL DIA 20 DE AGOSTO, PAGUE MI SUSCRIPCION POR UN AÑO Y A LA FECHA NO HA SIDO ACTUALIZADO MI ESTATUS. EL CARGO A MI TARJETA SE HIZO CORRECTAMENTE Y HASTA HOY, CONTINUA EL CARGO VIGENTE. QUIERO ACLARAR QUE POR MAS DE SIETE AÑOS HE VENIDO PAGANDO MI SERVICIO DROPBOX PLUS Y NUNCA HABIA TENIDO PROBLEMAS, SALVO RARAS OCASIONES EN QUE MI TARJETA ESTABA APAGADA Y NO SE REALIZABA EL CARGO, PERO DE INMEDIATO SE RESOLVIA. EN EL MES PASADO, NO SE PUDO REALIZAR EL CARGO POR LA MISMA RAZON Y ME VI OBLIGADO A PAGAR EL SERVICIO POR TODO UN AÑO. ESTOY USANDO ESTE MEDIO, PORQUE NO EXISTE NINGUNA MANERA DE COMUNICARME, DIRECTAMENTE, CON PERSONAL DE DROPBOX, PARA RESOLVER MI PROBLEMA; IGNORO POR QUE NO TENEMOS ESA OPCION. SI ALGUIEN ME PUEDE AYUDAR EN ESTE TEMA, SE LO VOY A AGRADECER..
SantiagoDBX
Dropbox Staff
8 months ago
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Hola luis_acosta23

¡Bienvenido a la Comunidad de Dropbox!

Veo que ya has contactado con el equipo de asistencia de Dropbox y un agente se está encargando de tu caso.

Cuando tengas tiempo, revisa tu bandeja de entrada y verás un correo nuestro en el cual te indicamos los pasos a seguir para solucionar tu incidencia.

¡Espero que se solucione cuanto antes!
- luis_acosta23
  Explorer | Level 4
  8 months ago
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  BUENOS DIAS, SANTIAGO
  YA ENCONTRE EL PROBLEMA, POR EL CUAL NO REGRESO MI CUENTA DROPBOX PLUS.
  RESULTA QUE EL PAGO SE ABONO A MI CUENTA DE CORREO [removed], EN LUGAR DE LA CUENTA QUE SIEMPRE HE TENIDO [removed] ¿QUE PUEDO HACER PARA CAMBIAR EL PAGO A LA CUENTA QUE SIEMPRE HE USADO?
  
  personal info removed per the Dropbox Community Guidelines]
  - SantiagoDBX
    Dropbox Staff
    8 months ago
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    Hola luis_acosta23
    
    Gracias por la aclaración.
    
    Por el momento, no es posible transferir una suscripción de una cuenta a otra. No obstante, puedes contactar con el equipo de asistencia de Dropbox para barajar otras posibilidades.
    
    Recuerda que tienes abierto un ticket donde el compañero asignado está esperando para ayudarte con esto, solo tienes que responder a su correo electrónico.
    
    ¡Que tengas un muy buen día!

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EL DIA 20 DE AGOSTO, PAGUE MI SUSCRIPCION POR UN AÑO Y A LA FECHA NO HA SIDO ACTUALIZADO MI ESTATUS. EL CARGO A MI TARJETA SE HIZO CORRECTAMENTE Y HASTA HOY, CONTINUA EL CARGO VIGENTE. QUIERO ACLARAR QUE POR MAS DE SIETE AÑOS HE VENIDO PAGANDO MI SERVICIO DROPBOX PLUS Y NUNCA HABIA TENIDO PROBLEMAS, SALVO RARAS OCASIONES EN QUE MI TARJETA ESTABA APAGADA Y NO SE REALIZABA EL CARGO, PERO DE INMEDIATO SE RESOLVIA. EN EL MES PASADO, NO SE PUDO REALIZAR EL CARGO POR LA MISMA RAZON Y ME VI OBLIGADO A PAGAR EL SERVICIO POR TODO UN AÑO. ESTOY USANDO ESTE MEDIO, PORQUE NO EXISTE NINGUNA MANERA DE COMUNICARME, DIRECTAMENTE, CON PERSONAL DE DROPBOX, PARA RESOLVER MI PROBLEMA; IGNORO POR QUE NO TENEMOS ESA OPCION. SI ALGUIEN ME PUEDE AYUDAR EN ESTE TEMA, SE LO VOY A AGRADECER..

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Hola luis_acosta23

¡Bienvenido a la Comunidad de Dropbox!

Veo que ya has contactado con el equipo de asistencia de Dropbox y un agente se está encargando de tu caso.

Cuando tengas tiempo, revisa tu bandeja de entrada y verás un correo nuestro en el cual te indicamos los pasos a seguir para solucionar tu incidencia.

¡Espero que se solucione cuanto antes!

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Hola

¡Bienvenido a la Comunidad de Dropbox!

Veo que ya has contactado con el equipo de asistencia de Dropbox y un agente se está encargando de tu caso.

Cuando tengas tiempo, revisa tu bandeja de entrada y verás un correo nuestro en el cual te indicamos los pasos a seguir para solucionar tu incidencia.

¡Espero que se solucione cuanto antes!

BUENOS DIAS, SANTIAGO

YA ENCONTRE EL PROBLEMA, POR EL CUAL NO REGRESO MI CUENTA DROPBOX PLUS.

RESULTA QUE EL PAGO SE ABONO A MI CUENTA DE CORREO [removed], EN LUGAR DE LA CUENTA QUE SIEMPRE HE TENIDO [removed] ¿QUE PUEDO HACER PARA CAMBIAR EL PAGO A LA CUENTA QUE SIEMPRE HE USADO?

personal info removed per the Dropbox Community Guidelines]

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BUENOS DIAS, SANTIAGO

YA ENCONTRE EL PROBLEMA, POR EL CUAL NO REGRESO MI CUENTA DROPBOX PLUS.

RESULTA QUE EL PAGO SE ABONO A MI CUENTA DE CORREO [removed], EN LUGAR DE LA CUENTA QUE SIEMPRE HE TENIDO [removed] ¿QUE PUEDO HACER PARA CAMBIAR EL PAGO A LA CUENTA QUE SIEMPRE HE USADO?

personal info removed per the Dropbox Community Guidelines]

Hola luis_acosta23

Gracias por la aclaración.

Por el momento, no es posible transferir una suscripción de una cuenta a otra. No obstante, puedes contactar con el equipo de asistencia de Dropbox para barajar otras posibilidades.

Recuerda que tienes abierto un ticket donde el compañero asignado está esperando para ayudarte con esto, solo tienes que responder a su correo electrónico.

¡Que tengas un muy buen día!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"233","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-09-03T00:41:18.030-07:00","lastPublishTime":"2024-09-03T00:41:18.030-07:00","metrics":{"__typename":"MessageMetrics","views":441},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:792110/message:792525","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1049","rawBody":"

Hola

Gracias por la aclaración.

Por el momento, no es posible transferir una suscripción de una cuenta a otra. No obstante, puedes contactar con el equipo de asistencia de Dropbox para barajar otras posibilidades.

Recuerda que tienes abierto un ticket donde el compañero asignado está esperando para ayudarte con esto, solo tienes que responder a su correo electrónico.

¡Que tengas un muy buen día!

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