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Marta Ester Torres's avatar
Marta Ester Torres
Explorer | Level 3
15 days ago

descarga de archivo zip a usb no es valido

ayer decarge unas carpetas desde mi dropbox a una unidad usb, como eran muy grandes se guardaron en ZIP pensado que quedaron correctamente guardadas las borre permanente de mi dropbox ya que tengo limite de espacio sobrepasado. al querer descomprimir la carpeta me dice que no es valido y que no tiene ningun archivo, lo mas terrible es que las borre permanent y segun lo que he leido es imposible recuperlas. Lo extraño es que la carpeta indica que tiene datos. ayuda por favor, que puedo hacer para no perder mis fotos.

 

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  • Fernando's avatar
    Fernando
    Icon for Dropbox Staff rankDropbox Staff
    14 days ago

    Hola, Marta Ester Torres:

    ¡Bienvenida a la Comunidad de Dropbox!

    Veo que ya has contactado con el equipo de asistencia de Dropbox y un agente se está encargando de tu caso.

    Cuando tengas tiempo, revisa tu bandeja de entrada y verás un correo nuestro en el cual te indicamos los pasos a seguir para solucionar tu incidencia.

    ¡Espero que se solucione cuanto antes!

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ayer decarge unas carpetas desde mi dropbox a una unidad usb, como eran muy grandes se guardaron en ZIP pensado que quedaron correctamente guardadas las borre permanente de mi dropbox ya que tengo limite de espacio sobrepasado. al querer descomprimir la carpeta me dice que no es valido y que no tiene ningun archivo, lo mas terrible es que las borre permanent y segun lo que he leido es imposible recuperlas. Lo extraño es que la carpeta indica que tiene datos. ayuda por favor, que puedo hacer para no perder mis fotos.

 

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ayer decarge unas carpetas desde mi dropbox a una unidad usb, como eran muy grandes se guardaron en ZIP pensado que quedaron correctamente guardadas las borre permanente de mi dropbox ya que tengo limite de espacio sobrepasado. al querer descomprimir la carpeta me dice que no es valido y que no tiene ningun archivo, lo mas terrible es que las borre permanent y segun lo que he leido es imposible recuperlas. Lo extraño es que la carpeta indica que tiene datos. ayuda por favor, que puedo hacer para no perder mis fotos.

 

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descarga de archivo zip a usb no es valido","moderationData":{"__ref":"ModerationData:moderation_data:830100"},"body":"

Hola, Marta Ester Torres:

\n

¡Bienvenida a la Comunidad de Dropbox!

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Veo que ya has contactado con el equipo de asistencia de Dropbox y un agente se está encargando de tu caso.

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Cuando tengas tiempo, revisa tu bandeja de entrada y verás un correo nuestro en el cual te indicamos los pasos a seguir para solucionar tu incidencia.

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¡Espero que se solucione cuanto antes!

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