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moca's avatar
moca
New member | Level 2
10 months ago
Solved

Abbuchung ohne Abo

Hallo liebe Community, 

 

die letzten zwei Monate wurden mir 11,99 Euro abgebucht, obwohl ich ein Basic-Abo habe. 

Was muss ich tun, dass 1. keine Zahlungen mehr abgebucht werden und 2., dass ich mein Geld wieder bekomme? 

 

Liebe Grüße

Abonnementskündigung
Konten & Abrechnung
Rückerstattung
  • Rich's avatar
    Rich
    4 years ago
    devynosborne wrote:

    But this page confuses me about whether a Plus account can be linked with a Professional account, or if it has to be a Business Standard.

    While Professional is considered a business account, it's an individual account, just like the Basic and Plus accounts. Account linking can only be done with a team plan, which would be Business Standard or Business Advanced. You can't link a Plus and Professional account.

     

    I believe I read there are actually two different Dropbox folders (presumably labeled appropriately) that otherwise behave like a normal personal one. That would be ideal.

    That's correct. The existing personal account would have its folder renamed to Dropbox (Personal) and the Business account would be in a folder called Dropbox (Team Name), where Team Name is the name you give to the Business team.

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  • ernstMreicher58's avatar
    ernstMreicher58
    Icon for Super User rankSuper User
    10 months ago

    Sie müssen sich direkt an den Dropbox-Support wenden. Rufen Sie die Support-Seite auf, während Sie NICHT bei einem Dropbox-Konto angemeldet sind, einschließlich dieser Foren, und Sie sehen eine Option für Abrechnungsprobleme. Verwenden Sie am besten eine Inkognito-Sitzung oder eine private Browsersitzung, um sicherzustellen, dass Sie nicht angemeldet sind.

    https://www.dropbox.com/support/billing-issues

  • SarahDBX's avatar
    SarahDBX
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hallo moca ,

     

    Vielen Dank für Ihren Beitrag in unserem Forum!

     

    Bitte kontaktieren Sie unseren Support über diese Seite, damit wir Ihnen bei Ihrem Anliegen weiterhelfen können: https://www.dropbox.com/support

     

    Hoffentlich helfen Ihnen diese Informationen weiter.

     

    Viele Grüße,
    Sarah

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Hallo liebe Community, 

\n

 

\n

die letzten zwei Monate wurden mir 11,99 Euro abgebucht, obwohl ich ein Basic-Abo habe. 

\n

Was muss ich tun, dass 1. keine Zahlungen mehr abgebucht werden und 2., dass ich mein Geld wieder bekomme? 

\n

 

\n

Liebe Grüße

","body@stringLength":"303","rawBody":"

Hallo liebe Community, 

\n

 

\n

die letzten zwei Monate wurden mir 11,99 Euro abgebucht, obwohl ich ein Basic-Abo habe. 

\n

Was muss ich tun, dass 1. keine Zahlungen mehr abgebucht werden und 2., dass ich mein Geld wieder bekomme? 

\n

 

\n

Liebe Grüße

","kudosSumWeight":0,"postTime":"2024-07-08T23:09:51.495-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Abonnementskündigung","text":"Abonnementskündigung","time":"2020-02-21T05:18:48.294-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Konten & Abrechnung","text":"Konten & 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liebe Community,  \n   \n die letzten zwei Monate wurden mir 11,99 Euro abgebucht, obwohl ich ein Basic-Abo habe.  \n Was muss ich tun, dass 1. keine Zahlungen mehr abgebucht 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Abbuchung ohne Abo","moderationData":{"__ref":"ModerationData:moderation_data:782039"},"body":"

Sie müssen sich direkt an den Dropbox-Support wenden. Rufen Sie die Support-Seite auf, während Sie NICHT bei einem Dropbox-Konto angemeldet sind, einschließlich dieser Foren, und Sie sehen eine Option für Abrechnungsprobleme. Verwenden Sie am besten eine Inkognito-Sitzung oder eine private Browsersitzung, um sicherzustellen, dass Sie nicht angemeldet sind.

\n

https://www.dropbox.com/support/billing-issues

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Hallo moca ,

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Vielen Dank für Ihren Beitrag in unserem Forum!

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Bitte kontaktieren Sie unseren Support über diese Seite, damit wir Ihnen bei Ihrem Anliegen weiterhelfen können: https://www.dropbox.com/support

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Hoffentlich helfen Ihnen diese Informationen weiter.

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Viele Grüße,
Sarah

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