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Abonnementskündigung

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Hallo, \n Die KK meines Schwiegervaters wurde belastet. er hat kein Dropbox-Konto und kann sich deshalb auch nicht einloggen um den Support zu kontaktieren. \n Der Vorgang hat folgende Nummer. \n Dropbox *******(Transaktions-Nummer entfernt aus Sicherheitsgründen laut Community Guidelines). \n Bitte um Klärung 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Dummerweise war meine Frau noch angemeldet und schon wurde das Probeabo unter ihrem Namen erstellt. Also habe ich das Probeabo per sofort gekündigt. Und nun wurde der Account meiner Frau gesperrt. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"322","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:802371":{"__typename":"Conversation","id":"conversation:802371","topic":{"__typename":"ForumTopicMessage","uid":802371},"lastPostingActivityTime":"2024-10-23T04:09:12.812-07:00","solved":false},"User:user:1859266":{"__typename":"User","uid":1859266,"login":"VM9","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1859266"},"ForumTopicMessage:message:802371":{"__typename":"ForumTopicMessage","subject":"Kündigung nicht vorhandenen Abos","conversation":{"__ref":"Conversation:conversation:802371"},"id":"message:802371","revisionNum":2,"uid":802371,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1859266"},"metrics":{"__typename":"MessageMetrics","views":120},"postTime":"2024-10-21T20:01:39.170-07:00","lastPublishTime":"2024-10-23T03:46:44.919-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Von meinem Paypalkonto erfolgt seit 3 Jahren eine Abbuchung für einen Basic Plus Account, dabei besitze ich nur einen Basic Account, der mir auch unter dem Konto angezeigt wird. Demnach kann ich das angebliche Plus Konto nicht kündigen, zahle aber dafür. Wie kann das sein? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"275","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:791916":{"__typename":"Conversation","id":"conversation:791916","topic":{"__typename":"ForumTopicMessage","uid":791916},"lastPostingActivityTime":"2024-09-05T06:55:38.416-07:00","solved":false},"User:user:1867796":{"__typename":"User","uid":1867796,"login":"dan6464","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1867796"},"ForumTopicMessage:message:791916":{"__typename":"ForumTopicMessage","subject":"Probeabo kündigen und auf früheres Abo wechseln","conversation":{"__ref":"Conversation:conversation:791916"},"id":"message:791916","revisionNum":3,"uid":791916,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1867796"},"metrics":{"__typename":"MessageMetrics","views":250},"postTime":"2024-08-30T07:51:58.423-07:00","lastPublishTime":"2024-09-05T06:55:38.416-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo, \n   \n Kann mir bitte jemand sagen wie die Vorgehensweise ist ? \n   \n Danke im Voraus \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"112","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:791374":{"__typename":"Conversation","id":"conversation:791374","topic":{"__typename":"ForumTopicMessage","uid":791374},"lastPostingActivityTime":"2024-09-04T06:51:27.877-07:00","solved":false},"User:user:1864899":{"__typename":"User","uid":1864899,"login":"Linda Ann Augustin","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1864899"},"ForumTopicMessage:message:791374":{"__typename":"ForumTopicMessage","subject":"Käufe wiederherstellen","conversation":{"__ref":"Conversation:conversation:791374"},"id":"message:791374","revisionNum":2,"uid":791374,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1864899"},"metrics":{"__typename":"MessageMetrics","views":191},"postTime":"2024-08-27T21:51:45.966-07:00","lastPublishTime":"2024-09-04T02:50:25.603-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Guten Morgen, das Wiederherstellen habe ich mehrmals versucht, leider erfolglos. Nun kann ich wegen zu geringem Speicherplatz Dropbox nicht wie gewünscht nutzen. Um meinen Nachteil geringer zu halten, habe ich das Abo gekündigt. Trotzdem ist es ärgerlich, dass ich auf Basic zurückgesetzt wurde, obwohl das Upgrade bezahlt ist. Was lässt sich da machen? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"357","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:789848":{"__typename":"Conversation","id":"conversation:789848","topic":{"__typename":"ForumTopicMessage","uid":789848},"lastPostingActivityTime":"2024-08-27T06:13:05.212-07:00","solved":false},"ForumTopicMessage:message:789848":{"__typename":"ForumTopicMessage","subject":"Käufe wiederherstellen","conversation":{"__ref":"Conversation:conversation:789848"},"id":"message:789848","revisionNum":2,"uid":789848,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1864899"},"metrics":{"__typename":"MessageMetrics","views":120},"postTime":"2024-08-19T22:47:04.913-07:00","lastPublishTime":"2024-08-27T03:47:02.699-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo, ich habe ein laufendes Abo Upgrade für 11,99 mtl. Nach Neuinstallation lassen sich Käufe nicht wiederherstellen NSURLError Domain Fehler 409 Abo kündigen und neu abschließen ? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"188","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:782038":{"__typename":"Conversation","id":"conversation:782038","topic":{"__typename":"ForumTopicMessage","uid":782038},"lastPostingActivityTime":"2024-07-10T06:31:51.731-07:00","solved":true},"User:user:1853844":{"__typename":"User","uid":1853844,"login":"moca","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1853844"},"ForumTopicMessage:message:782038":{"__typename":"ForumTopicMessage","subject":"Abbuchung ohne Abo","conversation":{"__ref":"Conversation:conversation:782038"},"id":"message:782038","revisionNum":3,"uid":782038,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1853844"},"metrics":{"__typename":"MessageMetrics","views":650},"postTime":"2024-07-08T23:09:51.495-07:00","lastPublishTime":"2024-07-10T02:50:25.096-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo liebe Community,  \n   \n die letzten zwei Monate wurden mir 11,99 Euro abgebucht, obwohl ich ein Basic-Abo habe.  \n Was muss ich tun, dass 1. keine Zahlungen mehr abgebucht werden und 2., dass ich mein Geld wieder bekomme?  \n   \n Liebe Grüße ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"273","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:781542":{"__typename":"Conversation","id":"conversation:781542","topic":{"__typename":"ForumTopicMessage","uid":781542},"lastPostingActivityTime":"2024-07-10T06:04:02.059-07:00","solved":false},"User:user:1853123":{"__typename":"User","uid":1853123,"login":"Kramerhansguenter","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1853123"},"ForumTopicMessage:message:781542":{"__typename":"ForumTopicMessage","subject":"Dropbox Probe Abo kündigen?","conversation":{"__ref":"Conversation:conversation:781542"},"id":"message:781542","revisionNum":2,"uid":781542,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1853123"},"metrics":{"__typename":"MessageMetrics","views":260},"postTime":"2024-07-06T04:27:53.659-07:00","lastPublishTime":"2024-07-07T23:49:57.773-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Wie kann ich das Probe Abo der Dropbox kündigen,der Betrag von 119€ ist schon abgebucht worden? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"97","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:773916":{"__typename":"Conversation","id":"conversation:773916","topic":{"__typename":"ForumTopicMessage","uid":773916},"lastPostingActivityTime":"2024-05-29T07:25:46.774-07:00","solved":false},"User:user:1842306":{"__typename":"User","uid":1842306,"login":"AntonH","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1842306"},"ForumTopicMessage:message:773916":{"__typename":"ForumTopicMessage","subject":"Abo Dropbox Plus downgrad zu Basic und Daten weg","conversation":{"__ref":"Conversation:conversation:773916"},"id":"message:773916","revisionNum":2,"uid":773916,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1842306"},"metrics":{"__typename":"MessageMetrics","views":637},"postTime":"2024-05-29T06:06:42.460-07:00","lastPublishTime":"2024-05-29T06:29:52.264-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo, \n   \n gerade eben habe ich mich nach langer Zeit wieder zu meiner Dropbox angemeldet. Dabei habe ich mit Entsetzen festgestellt, dass mit Dropbox Plus Abo heruntergestuft wurde auf Basic und alle meine Daten weg sind. \n   \n Wie kann das passieren? Am Anfang des Jahres wurde die Bezahlung wie immer automatiach abgebucht! \n   \n Ich benötige bitte dringend Unterstützung. Danke! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"401","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:771532":{"__typename":"Conversation","id":"conversation:771532","topic":{"__typename":"ForumTopicMessage","uid":771532},"lastPostingActivityTime":"2024-05-22T06:11:21.752-07:00","solved":false},"User:user:1838155":{"__typename":"User","uid":1838155,"login":"mwieglanzlos","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1838155"},"ForumTopicMessage:message:771532":{"__typename":"ForumTopicMessage","subject":"Probe Abo kündigen","conversation":{"__ref":"Conversation:conversation:771532"},"id":"message:771532","revisionNum":2,"uid":771532,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1838155"},"metrics":{"__typename":"MessageMetrics","views":498},"postTime":"2024-05-18T04:31:46.747-07:00","lastPublishTime":"2024-05-22T06:11:21.752-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo und guten Tag, ich weiß dass das schon oft gefragt wurde, aber die richtige Lösung ist nicht in der Community zu finden. Ich habe Anfang April eine Probeabo für DROPBOX abgeschlossen und es läuft bis zum 31.05.2024. Wenn ich es nicht vorher kündige, muss ich bezahlen. So jetzt wollte ich es kündigen und habe mich dazu angemeldet und in Konto verwalten und Abos sehe ich auch das abgeschlossene Probeabo \"DropBox Essential Probeabo\". ABER: wie in den Anleitungen behauptet müsste ich jetzt am unteren Bildrand den Button \"Probeabo kündigen\" finden. Das ist aber nicht der Fall ! Also wie kündige ich nun das abgeschlossen Probeabo ? 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