Learn how to make the most out of the Dropbox Community here 💙!

Konten & Abrechnung

692 Topics
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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"441","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827704":{"__typename":"Conversation","id":"conversation:827704","topic":{"__typename":"ForumTopicMessage","uid":827704},"lastPostingActivityTime":"2025-03-27T01:20:51.971-07:00","solved":true},"User:user:1908436":{"__typename":"User","uid":1908436,"login":"Rebekka Ettlin","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1908436"},"ForumTopicMessage:message:827704":{"__typename":"ForumTopicMessage","subject":"Kein Zugriff auf Plus Konto","conversation":{"__ref":"Conversation:conversation:827704"},"id":"message:827704","revisionNum":1,"uid":827704,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1908436"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-03-24T02:18:38.759-07:00","lastPublishTime":"2025-03-24T02:18:38.759-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ich habe online keinen Zugriff mehr auf mein kostenpflichtiges Konto. Auch nach mehrfachem reset mit Abmelden und Passwort neu setzen, komme ich jeweils nur auf ein basic Konto ohne hochgeladene Dateien. Deswegen habe ich auch keinen Zugriff auf persönlichen Support. Hat jemand eine Idee, was ich tun könnte? Danke! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"318","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827941":{"__typename":"Conversation","id":"conversation:827941","topic":{"__typename":"ForumTopicMessage","uid":827941},"lastPostingActivityTime":"2025-03-26T08:46:34.258-07:00","solved":false},"User:user:1908787":{"__typename":"User","uid":1908787,"login":"cakalisch","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1908787"},"ForumTopicMessage:message:827941":{"__typename":"ForumTopicMessage","subject":"Abo gekündigt und doch abgebucht","conversation":{"__ref":"Conversation:conversation:827941"},"id":"message:827941","revisionNum":1,"uid":827941,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1908787"},"metrics":{"__typename":"MessageMetrics","views":9},"postTime":"2025-03-26T02:18:13.363-07:00","lastPublishTime":"2025-03-26T02:18:13.363-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ich habe jetzt festgestellt, dass Sie mir unzulässigerweise am 25.032025, 159,87€ abgebucht haben, obwohl ich mein Plus Konto bei Ihnen gekündigt habe und nur ein Basic Abo besitze  Ich bitte um Klärung, wie es dazukommen konnte und um umgehende Rücküberweisung auf das hinterlegte Paypal-Konto.  Die Paypal-Einzugsermächtigung habe ich mit sofortiger Wirkung gekündigt Ich schreibe diese Nachricht in die Community, da ich weder per chat bot  per mail an support-paypal- bzw- legal at dropbox.com* eine Hilfe bzw . eine Antwort bekommen habe.  Ich erwarte, dass die Firm dropbox eine support e-mail addresse mitteil , die aktiv ist und den Sachverhalt aufklärt und mir die Rücküberweisung der unzulässigen Abbuchung hilft.  Vielen Dank im Voraus für die zügige Bearbeitung und Antwort. CK   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"835","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827042":{"__typename":"Conversation","id":"conversation:827042","topic":{"__typename":"ForumTopicMessage","uid":827042},"lastPostingActivityTime":"2025-03-26T08:38:42.200-07:00","solved":false},"User:user:1907751":{"__typename":"User","uid":1907751,"login":"Maugrimm","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1907751"},"ForumTopicMessage:message:827042":{"__typename":"ForumTopicMessage","subject":"Dropbox Plus Probeabo wird nicht aktiviert","conversation":{"__ref":"Conversation:conversation:827042"},"id":"message:827042","revisionNum":1,"uid":827042,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1907751"},"metrics":{"__typename":"MessageMetrics","views":38},"postTime":"2025-03-18T14:24:13.164-07:00","lastPublishTime":"2025-03-18T14:24:13.164-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo, ich habe heute das Dropbox Plus Probeabo gestartet. Hier habe ich auch eine Bestätigungsmail bekommen und unter Apple Abos wird das Abo angezeigt. In der Dropbox ist aber weiterhin das Basic Abo aktiv. Was kann ich machen? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"234","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827701":{"__typename":"Conversation","id":"conversation:827701","topic":{"__typename":"ForumTopicMessage","uid":827701},"lastPostingActivityTime":"2025-03-26T07:35:44.249-07:00","solved":false},"User:user:1908492":{"__typename":"User","uid":1908492,"login":"Jens-E_G","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1908492"},"ForumTopicMessage:message:827701":{"__typename":"ForumTopicMessage","subject":"Kein Zugriff mehr auf Konto","conversation":{"__ref":"Conversation:conversation:827701"},"id":"message:827701","revisionNum":1,"uid":827701,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1908492"},"metrics":{"__typename":"MessageMetrics","views":34},"postTime":"2025-03-24T01:14:44.072-07:00","lastPublishTime":"2025-03-24T01:14:44.072-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Guten Tag zusammen, Folgendes Problem: Ich kann auf mein primäres Dropbox Konto nicht mehr zugreifen, da ich keinen Zugriff mehr auf meine damit verbundene E-Mail habe. Dieser Zugriff kann auch nicht wiederhergestellt werden.. Dieses Konto habe ich für die Problemlösung erstellt. Ich habe noch mein Passwort für die Dropbox, aber kann hier die E-Mail nicht ändern weil das Passwort wohl veraltet ist und müsste daher erst erneuert werden. Das geht aber nicht ohne meine E-Mail.. Ich benötige einige Daten auf der Dropbox aber komme nicht mehr dran. Was kann ich machen? Liebe Grüße Jens  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"604","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826214":{"__typename":"Conversation","id":"conversation:826214","topic":{"__typename":"ForumTopicMessage","uid":826214},"lastPostingActivityTime":"2025-03-12T08:24:21.351-07:00","solved":false},"User:user:1906793":{"__typename":"User","uid":1906793,"login":"sogro","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1906793"},"ForumTopicMessage:message:826214":{"__typename":"ForumTopicMessage","subject":"Abo kündigen, Email-Adresse wurde vom Arbeitsgeber gelöscht.","conversation":{"__ref":"Conversation:conversation:826214"},"id":"message:826214","revisionNum":1,"uid":826214,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1906793"},"metrics":{"__typename":"MessageMetrics","views":23},"postTime":"2025-03-12T05:55:58.876-07:00","lastPublishTime":"2025-03-12T05:55:58.876-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo, ich habe für eine nun terminierte Anstellung ein Dropbox-Abo, das über eine Email-Adresse läuft, welche mit Kündigung gelöscht wurde. Zudem ist das Passwort nicht mehr abrufbar. Wie oder wer kann nun das Abo löschen, so dass es nicht mehr weiterläuft? Besten Dank für die Hilfestellung. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"295","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:825266":{"__typename":"Conversation","id":"conversation:825266","topic":{"__typename":"ForumTopicMessage","uid":825266},"lastPostingActivityTime":"2025-03-12T07:54:35.974-07:00","solved":false},"User:user:1905853":{"__typename":"User","uid":1905853,"login":"Ralf Muthsam","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1905853"},"ForumTopicMessage:message:825266":{"__typename":"ForumTopicMessage","subject":"Zahlung kann nicht abgeschlossen werden - Dropbox-Abo von „Plus“ auf „Basic“ reduziert","conversation":{"__ref":"Conversation:conversation:825266"},"id":"message:825266","revisionNum":1,"uid":825266,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1905853"},"metrics":{"__typename":"MessageMetrics","views":15},"postTime":"2025-03-06T00:39:30.383-08:00","lastPublishTime":"2025-03-06T00:39:30.383-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ich habe die Dropbox-App „Plus“ im Applestore abonniert und die Zahlung konnte laut Dropbox.com nicht abgeschlossen werden. Ich habe daraufhin meine Kreditkarte aktualisiert (die alte Kreditkarten, die bei Apple hinterlegt war, war abgelaufen). Dropbox hat mir geschrieben, dass die Rechnung nochmals an den AppStore gesendet wird, sobald meine Zahlungsdaten aktualisiert sind. Wie lange kann das dauern (ist schon 2 Tage her)? Ich will jetzt kein „neues“ Abo über die Dropbox-Seite abschließen bzw. hier kein update durchführen - nicht dass ich dann 2 Abos habe (eines über den AppStore, eines über die Dropbox-Seite)… Ich finde auch keine Möglichkeit, Dropbox über die aktualisierten und funktionierenden Zahlungsdaten zu informieren. Kann mir da jemand weiterhelfen? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"784","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:825476":{"__typename":"Conversation","id":"conversation:825476","topic":{"__typename":"ForumTopicMessage","uid":825476},"lastPostingActivityTime":"2025-03-12T07:30:24.657-07:00","solved":false},"User:user:1906009":{"__typename":"User","uid":1906009,"login":"Helena Froehlich","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1906009"},"ForumTopicMessage:message:825476":{"__typename":"ForumTopicMessage","subject":"Kann Rechnung nicht finden","conversation":{"__ref":"Conversation:conversation:825476"},"id":"message:825476","revisionNum":1,"uid":825476,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1906009"},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-03-07T01:49:01.990-08:00","lastPublishTime":"2025-03-07T01:49:01.990-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo, mir ist  via paypal für meine Dropbox 119,88 Euro abgebucht worden. In meinem Account kann ich unter Konto/Abrechnung keine Rechnung finden. Wo kann ich sie finden bzw. wie kann ich sie anfordern?  Vielen Dank ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"229","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:824354":{"__typename":"Conversation","id":"conversation:824354","topic":{"__typename":"ForumTopicMessage","uid":824354},"lastPostingActivityTime":"2025-02-28T06:11:11.086-08:00","solved":true},"User:user:1904949":{"__typename":"User","uid":1904949,"login":"Jens Pott","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1904949"},"ForumTopicMessage:message:824354":{"__typename":"ForumTopicMessage","subject":"Unberechtigter Zahlungseinzug","conversation":{"__ref":"Conversation:conversation:824354"},"id":"message:824354","revisionNum":2,"uid":824354,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1904949"},"metrics":{"__typename":"MessageMetrics","views":87},"postTime":"2025-02-28T03:13:24.705-08:00","lastPublishTime":"2025-02-28T06:06:27.748-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo,  \n ich habe jetzt festgestellt, dass Sie mir unzulässigerweise 3 mal €19.99  per abgebucht haben, obwohl ich kein zahlungspflichtiges Drop Box Essential Abo sondern nur ein Basic Abo besitze  \n Ich bitte um Klärung, wie es dazukommen konnte und um umgehende Rücküberweisung von €59,97 auf das hinterlegte Paypal-Konto.  \n Die Paypal-Einzugsermächtigung habe ich mit sofortiger Wirkung gekündigt \n Ich schreibe diese Nachricht in die Community, da ich weder \n \n per chat bot \n  per mail an support-paypal- bzw- legal at dropbox.com* \n eine Hilfe bzw . eine Antwort bekommen habe.  \n \n *kann hier leider nicht die e-mail addresse in HTML format zeigen \n ICH MÖCHTE KEINEN WEITEREN LINK, DER MIR NICHT WEITER HILFT!  \n Ich erwarte, dass die Firm dropbox eine support e-mail addresse mitteil , die aktiv ist und den Sachverhalt aufklärt und mir die Rücküberweisung der unzulässigen Abbuchung hilft.  \n Vielen Dank im Voraus für die zügige Bearbeitung und Antwort. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1008","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:806427":{"__typename":"Conversation","id":"conversation:806427","topic":{"__typename":"ForumTopicMessage","uid":806427},"lastPostingActivityTime":"2025-02-20T04:32:39.471-08:00","solved":false},"User:user:1887902":{"__typename":"User","uid":1887902,"login":"Olaf4","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1887902"},"ForumTopicMessage:message:806427":{"__typename":"ForumTopicMessage","subject":"Adobe Creative Suite kaufen und 50% Discount auf Dropbox","conversation":{"__ref":"Conversation:conversation:806427"},"id":"message:806427","revisionNum":2,"uid":806427,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1887902"},"metrics":{"__typename":"MessageMetrics","views":104},"postTime":"2024-11-10T07:46:54.008-08:00","lastPublishTime":"2024-11-13T03:06:55.937-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ich habe ein Abo der Adobe Creative Suite gekauft und bekomme 50 Prozent Rabatt bei Dropbox Plus 2TB. Ich besitze allerdings bereits ein Jahresabo Dropbox Plus 2TB. Wie kann ich den Rabatt in Anspruch nehmen? Muss ich erst kündigen und dann ein neues Abo kaufen? Was passiert mit meinen Daten? 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