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Vincent_UK's avatar
Vincent_UK
New member | Level 1
9 hours ago

How do I cancel my plan, that I don't use?

Hello, I am not sure how i got this Dropox account open but I am not using it and you try to charge me every week 95.88 GBP. WHat is the process to stop and close this account and remove my card from the account?

Billing
cancellations
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 hours ago

    Hey Vincent_UK, I'd be happy to help!

    How did you upgrade your account in the first place? Was it directly through our website, or through Google/Apple store? 

    If you purchased your plan from us, can you try out these steps and let me know how it goes?

    I'll be waiting for your reply! 

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