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Forum Discussion

Chrobirch's avatar
Chrobirch
Explorer | Level 3
6 months ago

Why was my 2FA disabled after logging into the iOS app?

I tried to log in to the iPhone mobile application yesterday, and was presented with 2FA. I entered the codes which came up invalid. I went back and tried another password which then worked and logge...
Account Access
iOS
Mobile
Security
  • Jay's avatar
    Jay
    6 months ago

    The Dropbox mobile app shouldn't be compromised in any way, as we take security very seriously. 

     

    I've just tested this on my device, when you login on the app, you'll get an email confirming that this was a valid login attempt, regardless if the password itself was correct or not. 

Chrobirch's avatar
Chrobirch
Explorer | Level 3
No details have been provided to anyone else.
I entered the wrong password and was then sent the emails and asked to enter the codes.
If my log in information was wrong, would it not simply tell me that the password was incorrect?
Could my iPhone be compromised in any other way?
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

The Dropbox mobile app shouldn't be compromised in any way, as we take security very seriously. 

 

I've just tested this on my device, when you login on the app, you'll get an email confirming that this was a valid login attempt, regardless if the password itself was correct or not. 

  • Chrobirch's avatar
    Chrobirch
    Explorer | Level 3
    6 months ago
    Ok, thanks. Must be a coincidence, as this was the only time I have disclosed that password. I will check out my phone further.

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