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Forum Discussion
Chrobirch
6 months agoExplorer | Level 3
Why was my 2FA disabled after logging into the iOS app?
I tried to log in to the iPhone mobile application yesterday, and was presented with 2FA. I entered the codes which came up invalid. I went back and tried another password which then worked and logge...
- 6 months ago
The Dropbox mobile app shouldn't be compromised in any way, as we take security very seriously.
I've just tested this on my device, when you login on the app, you'll get an email confirming that this was a valid login attempt, regardless if the password itself was correct or not.
Chrobirch
Explorer | Level 3
Hi Jay, they were sent to the email I used to log in with, 6 digit code.
Jay
6 months agoDropbox Staff
This sounds like the security code used when accessing the Dropbox site or app from a new location. This is generally sent only once, unless you attempt to login using a different network or IP address.
Regarding the second login, did you provide your account credentials to another individual?
- Chrobirch6 months agoExplorer | Level 3No details have been provided to anyone else.
I entered the wrong password and was then sent the emails and asked to enter the codes.
If my log in information was wrong, would it not simply tell me that the password was incorrect?
Could my iPhone be compromised in any other way?- Jay6 months agoDropbox Staff
The Dropbox mobile app shouldn't be compromised in any way, as we take security very seriously.
I've just tested this on my device, when you login on the app, you'll get an email confirming that this was a valid login attempt, regardless if the password itself was correct or not.
- Chrobirch6 months agoExplorer | Level 3Ok, thanks. Must be a coincidence, as this was the only time I have disclosed that password. I will check out my phone further.
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